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Newbie
chilipepr
Posts: 9
Registered: ‎08-09-2012
Posts: 9
Registered: 08-09-2012

NanoStation M5 not uploading well to Rocket M5

Hey everyone:

Just to preface the issue, I've:
- searched the forum
- searched the web
- spoken with my fairly knowledgeable wireless reseller
- asked my colleagues
- emailed and called Ubiquity with no response
without finding a resolution.

I have a Rocket M5 with an omnidirectional 13 dBi AMO-5G13 antenna and 5 directional NanoStation M5s:
- The NanoStation M5s are pointing back to the Rocket M5 in a circular pattern, all at roughlty the same elevation.
- The NanoStation M5s are all within 100-400 feet of the Rocket M5 with clear line-of-sight on rooftops.
- The first two NanoStation M5s went in with a problem, and upload/download speeds were - and still are - great.
- I backed up the settings of the first successfully deployed NanoStation M5 and restored them to the next 4 to ensure all the parameters were correct.

The remaining three NanoStation M5s get great download speeds from the Rocket M5, but upload speeds back to the Rocket M5 (as determined by running web-based tests from speedtest.net, etc.) are terrible and unusable for network connectivity with my application.

I've tried changing:
- Rocket M5 output power
- NanoStation M5 output power
- Frequency
- Channel width
- Wireless security (off and WPA2)
- Firmware (to the latest versions)
and nothing helps. The strange thing is that no matter what combination of settings, the original two NanoStation M5s work great, the next three still don't upload back to the Rocket M5 well all all.

Here are the Rocket M5 settings:
- Firmware: v5.5
- Network Mode: Bridge
- Wireless mode: Access Point
- WDS: Enabled
- SSID: Not hidden
- IEEE 802.11 Mode: A/N mixed
- Channel Width:20 MHz
- Channel Shifting: Disable
- Channel: 161
- Frequency, MHz: 5805
- Extension Channel: None
- Frequency List, MHz: Disabled
- Auto Adjust to EIRP Limit: Disabled
- Antenna Gain: 13 dBi
- Cable Loss: 0 dB
- Output Power: (varied, but now at 27 dBm per reseller tech)
- Max TX Rate, Mbps: MCS 15-130, Automatic: Enabled
- Security: WPA2-AES
- WPA Authentication: PSK
- MAC ACL: Disabled
- Auto IP Aliasing: Disabled
- Noise Floor: -91dBm
- Transmit CCQ: 97.8%
- airMAX: Enabled
- airMAX Quality: 87%
- airMAX Capacity: 81%
- airSelect: Disabled
- MTU: 1500

Here are the settings of a NanoStation M5 that is not uploading well:
- Network Mode: Bridge
- Wireless Mode: Station
- WDS: Enabled
- Security: WPA2-AES
- Version: v5.5
- Channel/Frequency: 161 / 5805 MHz
- Channel Width: 20 MHz
- Channel Shifting: Disabled
- Distance: 0.1 miles (0.2 km)
- Signal Strength:-50 dBm
- Horizontal / Vertical: -52 / -54 dBm
- Noise Floor: -88 dBm
- Transmit CCQ: 98.9 %
- TX/RX Rate: 130 Mbps / 130 Mbps
- airMAX: Enabled
- airMAX Priority: High
- airMAX Quality: 96 %
- airMAX Capacity: 95%
- Frequency Scan List, MHz: Disabled
- Auto Adjust to EIRP Limit: Enabled
- Output Power: (varied, now 14 dBm)
- Max TX Rate, Mbps: MCS 15-30 Automatic: Enabled
- Security: WPA2-AES
- WPA Authentication: PSK
- MTU:1500
- RTS Threshold:mansurprised:ff
- Distance: 0.1 miles (0.2 km) Auto Adjust: Enabled
- Aggregation: 32 Frames: 50000 Bytes Enabled
- Multicast Data: Allow All Enabled
- Installer EIRP Control: Disable
- Extra Reporting: Disabled
- Sensitivity Threshold, dBm: Off

Any assistance would be greatly appreciated!
Newbie
chilipepr
Posts: 9
Registered: ‎08-09-2012
Posts: 9
Registered: 08-09-2012

Re: NanoStation M5 not uploading well to Rocket M5

Any thoughts on if this is hardware? Any good test to run to check on this? I understand the RMA process is good.
Established Member
LittleBill
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Registered: 06-18-2010

Re: NanoStation M5 not uploading well to Rocket M5

your tx/rx rates suck for a 100 foot-400 foot shot, can you do actual screen shots of the tabs?
SuperUser
flipper
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Registered: 06-18-2010

Re: NanoStation M5 not uploading well to Rocket M5

If you want to make sure it's not hardware, switch one of your 'good' Nanos with one of your 'bad' Nanos. If the bad upload speed moves, you have your answer. If it stays with the location, I think you're seeing noise in that direction.
Newbie
chilipepr
Posts: 9
Registered: ‎08-09-2012
Posts: 9
Registered: 08-09-2012

Re: NanoStation M5 not uploading well to Rocket M5

your tx/rx rates suck for a 100 foot-400 foot shot, can you do actual screen shots of the tabs?


LittleBill - please see attached. Thanks for taking a look.
Capture0.JPG
Capture1.JPG
Capture2.JPG
Capture3.JPG
Capture4.JPG
Capture5.JPG
Capture6.JPG
Regular Member
luhiwu
Posts: 337
Registered: ‎11-21-2009
Posts: 337
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Registered: 11-21-2009

Re: NanoStation M5 not uploading well to Rocket M5

You have ethernet link 10/half in the screenshot, can you at least try to fix that to 10/full?
Also, are you sure that there are no problems with your uplink?
Regards
SuperUser
WHT
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Re: NanoStation M5 not uploading well to Rocket M5

-Wu dBm for 400 ft shot is pretty high, try lowering it.
WHT = Short Form Acronym for "You couldn't handle me even if I came with instructions!"
Well engineered projects are indistinguishable from crazy ideas.

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Newbie
chilipepr
Posts: 9
Registered: ‎08-09-2012
Posts: 9
Registered: 08-09-2012

Re: NanoStation M5 not uploading well to Rocket M5

You have ethernet link 10/half in the screenshot, can you at least try to fix that to 10/full?
Also, are you sure that there are no problems with your uplink?

Regards


I believe the hub is a 10BaseT hub, but I'll have to confirm (the site is more than a few miles away from where I live/work). However, one of the other NanoStations M5s with the same problem is at 100 full.

Attached are screenshots of the uplink. FYI, NanoStation M5s 135 and 1827 in Capture2.JPG work fine, 136 and 142 have the upload slowness problem to the Rocket M5.

Thanks very much!
Capture1.JPG
Capture2.JPG
Capture3.JPG
Capture4.JPG
Capture5.JPG
Capture6.JPG
Capture7.JPG
Newbie
chilipepr
Posts: 9
Registered: ‎08-09-2012
Posts: 9
Registered: 08-09-2012

Re: NanoStation M5 not uploading well to Rocket M5

-Wu dBm for 400 ft shot is pretty high, try lowering it.

Not sure what the "-Wu dBm" setting is - do you mean -27? I tried lowering it and it did not change the connectivity.
Newbie
chilipepr
Posts: 9
Registered: ‎08-09-2012
Posts: 9
Registered: 08-09-2012

Any diagnostics I can run on the Rocket M5?

Anyone know of the best diagnostics/network tools I can run from the Rocket M5 to help figure this one out?
SuperUser
flipper
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Registered: 06-18-2010

Re: NanoStation M5 not uploading well to Rocket M5

So when you swapped one of your 'good' Nanos with one of your 'bad' Nanos, what did you find?
Newbie
chilipepr
Posts: 9
Registered: ‎08-09-2012
Posts: 9
Registered: 08-09-2012

Re: NanoStation M5 not uploading well to Rocket M5

What I though were possibly bad Nanostation M5s turned out to be fine. One problematic Nanostation M5 was swapped in a good location and upload/download rates were good.
BTW - line of sight in the three problematic locations with upload issues is good; two are 10-15 feet above a chain-link fence - in one location the fence is ~15 feet away, the other is ~25 feet away.
Newbie
chilipepr
Posts: 9
Registered: ‎08-09-2012
Posts: 9
Registered: 08-09-2012

Rma?

Since it seems nothing works, does anyone have any experience with RMAs? It seems like I've got no other options, and emails and calls to the company are not returned. :icon_exclaim:
SuperUser
flipper
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Re: NanoStation M5 not uploading well to Rocket M5

What I though were possibly bad Nanostation M5s turned out to be fine. One problematic Nanostation M5 was swapped in a good location and upload/download rates were good.

Why would you RMA a working device? Your problem is the physical link, not the hardware.
Newbie
chilipepr
Posts: 9
Registered: ‎08-09-2012
Posts: 9
Registered: 08-09-2012

Re: NanoStation M5 not uploading well to Rocket M5

Since there is no fix, I don't have a working solution for my client. The product does not work and there is no support from the company, so I don't have any other options.
SuperUser
Josh_SPITwSPOTS
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Registered: 11-20-2011

Re: NanoStation M5 not uploading well to Rocket M5

- The NanoStation M5s are pointing back to the Rocket M5 in a circular pattern, all at roughlty the same elevation.
- The NanoStation M5s are all within 100-400 feet of the Rocket M5 with clear line-of-sight on rooftops.


I noticed you have airmax priority on high. Turn it to "low" on all of them. The "problematic" nano, turn it to "none".

Try your test again. If you have the same issue, I'm thinking you have some kind of reflection/multiplath/fresnel something issue going on.
Josh Reynolds :: Chief Information Officer :: www.spitwspots.com
Ubiquiti Carrier Wireless Admin, Trainer
SuperUser
flipper
Posts: 2,734
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Registered: 06-18-2010

Re: NanoStation M5 not uploading well to Rocket M5

The product does not work

Horsepucky.
What I though were possibly bad Nanostation M5s turned out to be fine. One problematic Nanostation M5 was swapped in a good location and upload/download rates were good.
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