UniFi - Lost password and username recovery

by Ubiquiti Employee ‎03-11-2013 09:11 AM - edited ‎09-27-2014 01:53 AM (113,713 Views)


Username and / or password are not working for UniFi controller.


Possible causes / recommended actions 

  • Use MongoDB to retrieve username / password.

    1. Open the UniFI controller.
    2. Download mongoDB file and place it on your desktop.
    3. Open the mongoDB Folder.
    4. Open Terminal (Mac OS X, Linux) or the Command Prompt (Windows) then drag the "/bin" folder contained inside the mongoDB directory to the Command prompt / Terminal to get to the correct path.

      Note: The path should look something like this: /Users/yourname/Desktop/mongodb-osx-x86_64-2.2.3/bin

    5. Before completing Step 4, type the following after "/bin":

      /mongo --port 27117
    6.  Then type:

      1. use ace
    7.  Then type:

      Note: The username / password will be appear, see the following sample output:

      Screen Shot 2014-09-27 at 2.45.59 AM.png
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