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New Member
Posts: 32
Registered: ‎03-28-2011
Solutions: 2

Unable to access support article

I am attempting to access a URL on the support site that contains instructions for Upgrading a Unifi Controller running on Debian/Ubuntu - the url I am using (and have successfully accessed in the past) is no longer is working.

 

This is the URL: https://help.ubnt.com/hc/en-us/articles/220066768-UniFi-How-to-Install-Update-via-APT-on-Debian-or-U...

I'm prompted to authenticate/login, which I do successfully, but then get the error:

 

oops

You're not authorized to access this page

 

For what it's worth I've tried clearing my cache/cookies, incognito browsing, and even tried using Chrome on my Android phone and I get the same error. The support chat rep couldn't reproduce it on her end. I am logging in via Charter Spectrum from the Northeastern US, and know about the Level 3 issues yesterday, so I have no idea if this is bizarrely related but thought I'd mention it.

 

(She kindly provided me with a PDF of the support article in the meantime)

New Member
Posts: 1
Registered: 3 weeks ago

Re: Unable to access support article

Hi There,

 

Did you ever find a resolution to this problem? I am experiencing it too? I've noticed nobody has responded to your post so i'm guessing no resolution was found?

 

Cheers,

Ian

New Member
Posts: 32
Registered: ‎03-28-2011
Solutions: 2

Re: Unable to access support article

At some point the link just started working for me again, even without requiring me to sign-in. I just checked a few minutes ago and it still works.

 

Before that happened, however, someone at Unifi was kind enough to send me a copy of the support article as a file (I wound up contacting support directly).

 

 

New Member
Posts: 1
Registered: 4 weeks ago

Re: Unable to access support article

Hi support


Sorry to admit but when I log into support articles

 

This is the URL: https://help.ubnt.com/hc/en-us/articles/205223340-EdgeMAX-Ad-blocking-content-filtering-using-EdgeRo...

I'm prompted to authenticate/login, which I do successfully, but then get the error:

 

oops

You're not authorized to access this page

 

Kim

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