It’s been a rough few days here on the community and we’d like to discuss what’s been going on.
The UBNT Community has grown and developed well beyond our wildest dreams. We love seeing the constant stream of new users joining each day to share and collaborate together. It’s humbling and deeply rewarding to interact daily with such fine folks.
Unfortunately these community experiences have become hampered by slow page loads and general site lag. We want to change that.
Over the past few months, we’ve been internally testing a new forum platform with much improved performance and scalability. We felt like this product would be able to bring us forward and provide a long term solution for our community. Unfortunately, we were limited in our ability to properly test the load and complexity of the existing community as our data export capabilities were restricted. We decided to upgrade with the hopes that our issues would be minimal and quickly resolved. As you all know, that was not the case.
The upgrade proved more difficult than expected. We worked around the clock with the forum vendor trying to correct errors, but unfortunately more work was needed than we felt our timing allowed. So yesterday we returned to our original forum instance.
We regret the confusion and frustration you’ve all felt over the past few days. We understand that we must be better at testing these changes and communicating our plans to this group.
Moving forward, here is the plan:
We will remain on our existing forum platform for the time being.
We are hopeful that we can import all posts made in the upgraded community, but we don’t have the timing on that yet.
We still intend to migrate to a new forum platform at a later date.
Regular communication will be shared with the community regarding our upgrade plans, including our testing results, known issues, fall-back plans and risks.
We’ve created a new community email address to report any issues that you might be experiencing: firstname.lastname@example.org.
Thanks for your understanding. We appreciate all of you that help make our products better each day.
My posts / PMs are missing.
We are hopeful that we can import all posts and PMs created during the upgrade, but we don’t have the timing on that yet. If you wish, you can repost, and help us on our duplicate clean-up later by adding the word “DUPLICATE” in your subject.
Should I repost messages made while the new community was available?
Feel free to do so. But take in account that the original posts might re-appear since the platform providers are currently working on completing the migration. You can help us with any duplicate clean-up later by adding the word “DUPLICATE” in your subject.