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Launch of new Community Knowledge Base!

by Previous Employee UBNT-Austin on ‎08-08-2013 02:55 PM - last edited on ‎08-11-2013 02:45 PM by Ubiquiti Employee

Hi everyone,

We’re pleased to announce our new Ubiquiti Community Knowledge Base!  As a result of transitioning to a new platform, our Community now offers additional benefits integrating both Forum and Knowledge Base together, a one-stop shop for Ubiquiti information.

Want to test drive this new Knowledge Base?  Click the “Knowledge Base” tab at the top of the Community.  Once there, be sure to have a look through our “getting started” articles, configuration guides, FAQs, video tutorials, and troubleshooting tips and tricks.  There are over 350 articles currently in the Community KB, and we’re continuing to add more.

You may be asking: Can I, the user, add an article to the Knowledge Base? 
You bet!  Users now have the opportunity to create their own content in the Ubiquiti Community Knowledge Base!

The following info will help get you started:
- Find guidelines and a short tutorial video for creating new articles here.
- Find article templates and other useful information to get you started here.
- Users will gain “points/credit” for adding new articles, as well as editing existing articles.  These contributor points will count towards future ranking levels and eligibility for the upcoming Super User program.  (Stay tuned!)
- Ubiquiti will moderate and approve any contributions.
- Have you read a helpful forum discussion that would make a good KB article? You can nominate a forum topic to become a KB article by using the “Topic Options” menu above the forum post.
- Using the integrated community features, you can also drag posted forum content directly into your article for editing.

To begin contributing your own articles, email support@ubnt.com and we’ll add “Contributor” status to your profile.

Most content from the previous wiki has been migrated over to the new KB.  The previous wiki will remain up for a while until its eventual decommission.

As always, your feedback is important to us.  With your help, we can continue improving upon our products and services in a collaborative fashion.  We look forward to hearing from you soon.

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