08-13-2018 02:29 PM
If you have your pbx configured with static IP's, I would still reserve them in your DHCP Servers staticMAC/IP mapping section
I loaded your configuration in my lab and will try to simulate your issue since I don't have a samsung system
08-10-2018 08:40 AM
08-10-2018 09:09 AM - edited 08-10-2018 09:10 AM
I'm having some issues with SIP trunks on this router
Could someone take a look at the database and see if we did anything wrong ?
Really appreciate the help.
It's difficult to help if we don't know the specific problems you are having Please be as detailed as possible.
Otherwise, the only thing that stands out in your config is that you are running a very old firmware version
/* Release version: v22.214.171.12421926.151103.1114 */
Update to 1.10.5 and also describe your problems in great detail!
08-10-2018 09:16 AM
Incoming SIP trunk calls are staticy and disconnect randomly.
When did the problem start, when you put in this Router? Are you truly hearing static? That's a fairly uncommon VoIP complaint, static often comes from physical problems like a bad curly cord, or if you are transforming the VoIP lines into Analog (POTS) lines.
Outgoing SIP trunk calls do not have this problem, nor do they disconnect randomly? Only inbound calls?
I can see you have port forwardings to an IP address that is in the middle of your DHCP pool, might there be a conflict there?
08-10-2018 09:34 AM
We're going back and forth with the carrier.
It's a straight in internet connection on Fios
Cust has 5 static IP
We're using one static IP exclusively
No DHCP conflict, only our 2 connections to router.
Yesterday we were told, incoming OK and outgoing dropping calls.
We're not getting enough detail from cust to properly troubleshoot.
We're relatively new to Ubiquiti but had heard about their reliability and solid performance
Simply put, we have one wan connection and 2 lan connections
All we're doing is port forwarding of a number of ports to 2 diff internal IP addresses, most port to one, a range of ports to the other. That's it. That's all that's on this router / network.
The Edgerouter X is clearly very powerful and we're not even straining it's capability..
It's a case of not knowing the router well and being unsure of any defaults that may be screrwing us up.
Hence we added the DB to our first message.
We can certainly do an upgrade if that's advised.
We're jusst looking for wiser eyes to look at our setup and see if there's anything grossly wrong.
08-10-2018 09:42 AM
What type of phone server?
If on premise, I would start with a basic router configuration, disable SIP ALG, and all port forwarding.
Expand the configuration after you get the trunks working.
I've got many Asterisk systems installed without having to do port forwarding.
08-10-2018 09:49 AM
It's a Samsung OS 7200 system
Ports 5003, 5090-5091 are used for admin
Ports 6001-6002 are used for voicemail admin
Port 21 for log files
Port 5060-5061 for SIP trunking
Ports 30000-30031 for media gateway interface ( ip-> digital )
Don't see how we could do this without port forwarding
I suppose we can use NAT rules on the firewall but doesn't that amount to the same thing ?
08-10-2018 10:00 AM
Is your problem related to this post:
Where you marked your own reply as solution
08-10-2018 10:18 AM - edited 08-10-2018 11:46 AM
Are you on a MetroE or a standard Fiber Connection?
I had 2 issues. With MetroE. I had to stop using regestration and went with IP auth. This sloved the issue there.
A a standard Fiber SIte. I had a dirty Fiber end. They had to clean my fiber ends.
Also I suggest using QOS. ALso what RTP Ports are you using with the Trunk. You need these for the Voip "Voice" to travel.
08-10-2018 11:50 AM - edited 08-10-2018 11:53 AM
How is the TCP/UDP specified in the port foward?,
Do you have off-premise phones (remote phones)?? If you don't. You may not need to open any outside ports. Any open ports could have the voip hackers trying to login to your system.
08-10-2018 12:04 PM - edited 08-10-2018 12:04 PM
If you can post a text file or a screenshot with the "show configuration" of the router (when you ssh with putty or cli in router) It be much more helpful and safe.
I don't have a ERX on standby to upload your config to review. So a show configurtaion like in this photo will be real helpful