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Support and log file download

[ Edited ]

I may have a problem with my eyes but cannot see any "download support file" in system page. FW 1.5.0

Also, is there a posibility to view/save log's within WebUI ?

HP 7900, Intel E8500 3,16GHz, 4G RAM, 160G OS, 1T storage
Win 7 sp1 x64
3 domes + 7 bullets + 4 UVC + 6 UVC dome

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Previous Employee
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Re: Support and log file download

Right currently support file can only be obtained from the CLI, for example, "show tech-support save <file>" then scp the file from the router.

For viewing the log you can use the "Log Monitor" in the Toolbox in the Web UI. To save the log, currently you'd need to login to CLI and for example scp the log file (/var/log/messages) from the router.

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Previous Employee
Posts: 13,551
Registered: ‎06-10-2011
Kudos: 5474
Solutions: 1656
Contributions: 2

Re: Support and log file download

Right currently support file can only be obtained from the CLI, for example, "show tech-support save <file>" then scp the file from the router.

For viewing the log you can use the "Log Monitor" in the Toolbox in the Web UI. To save the log, currently you'd need to login to CLI and for example scp the log file (/var/log/messages) from the router.

Previous Employee
Posts: 10,504
Registered: ‎06-09-2011
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Contributions: 16

Re: Support and log file download

Another good option for storing the log is to configure remote syslog to another syslog server.

EdgeMAX Router Software Development
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Member
Posts: 209
Registered: ‎02-27-2012
Kudos: 16
Solutions: 5

Re: Support and log file download

Thank you ancheng and stig, I'll start to lean some CLI commands until GUI will become more average-user friendly with this small bits.
HP 7900, Intel E8500 3,16GHz, 4G RAM, 160G OS, 1T storage
Win 7 sp1 x64
3 domes + 7 bullets + 4 UVC + 6 UVC dome