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New Member
Posts: 3
Registered: ‎09-12-2017

SunMax discontinued

Possibly old news, but seeing some recent threads with people wondering what is going on with the company's commitment to the SunMax product line... Here is an email I received today from one Mark Luebke at Ubiquiti:

"Our SunMax device is now discontinued so we won't be selling the solution anymore. We are sorry for the inconvenience. "

Silly me got too excited too soon - wanted to buy 100 panels... Too bad guys. The price point looked really compelling. Back to the drawing board.
Member
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Registered: ‎12-04-2013
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Re: SunMax discontinued

Is this really dead ? @UBNT-Bode
Ancient Member
Posts: 28,775
Registered: ‎05-05-2012
Kudos: 9077
Solutions: 1389

Re: SunMax discontinued

What you've been told os contrary to what @UBNT-Robert posted just a week ago.

 

https://community.ubnt.com/t5/SunMAX/SunMax-Dead/m-p/2051498#M2825

 


UBNT-Robert wrote:

Updates here:

 

1. We are working to get Cloud based monitoring more stable and support long-term (rather than poor local UI)

 

2. @UBNT-Carlos is SunMax HW lead and will drive any functional issues and RMA/support related issues

 

3. SunMax is far from dead;  we are also expanding the product line to smaller scale PV (SolarBeam) based on demand / customer feedback

 

We will have a new Product Line Manager (Andrejs) starting this week and he will introduce himself in this thread

 

Apologies for the poor support and transparency recently, I realize the siutaiton and we have started making upgrades to the team


 

Established Member
Posts: 1,103
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Re: SunMax discontinued


Ibiza_Sunsets wrote:
Here is an email I received today from one Mark Luebke at Ubiquiti:

"Our SunMax device is now discontinued so we won't be selling the solution anymore. We are sorry for the inconvenience. "


 


LLigetfa wrote:

What you've been told os contrary to what @UBNT-Robert posted just a week ago.

 

https://community.ubnt.com/t5/SunMAX/SunMax-Dead/m-p/2051498#M2825

 


UBNT-Robert wrote:

3. SunMax is far from dead;  we are also expanding the product line to smaller scale PV (SolarBeam) based on demand / customer feedback


 


 judge_facepalm.gif

New Member
Posts: 3
Registered: ‎09-12-2017

Re: SunMax discontinued

@LLigetfa, what do you do when you tell sales that you want to place a substantial order and they tell you that the product is discontinued? My reaction is to buy something else. And as I said - too bad.

I saw the entire thread you referenced. It was disheartening to see reports of 20% failure rate in microinverters. Let's just say that thread was very helpful.
Ancient Member
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Re: SunMax discontinued

Of course I would proceed with caution.  First thing to do is to try to resolve the discrepancy in what you were told.  In the thread I mentioned, Robert said they are bringing on new staff so I have to wonder if Mark Luebke is disgruntled and burning bridges.

 

As for the purported 20% failure rate, that is from one source albeit the source did quote other sources.  I would like to see a full forensic report on that since replacing failed MIs can be time consuming given that one may need to reverse the installation sequence to get at them on most installs.

 

I am a little surprised that nobody from Ubiquiti has responded to this thread yet.  Time is FUD's ally.

Ancient Member
Posts: 28,775
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Re: SunMax discontinued


LLigetfa wrote:

I am a little surprised that nobody from Ubiquiti has responded to this thread yet.  Time is FUD's ally.


There were two @mentions in this thread but keep in mind the boards email server is often backlogged so if it is time sensitive, I mention myself to see when the other receive theirs.

 

I also look at their profile to see when they were last on and last posted.  I see Bode has not logged on in over a week so wonder if he is on vacation or departed.  Robert has not posted since that last post I linked so wonder if he's to busy at this time to follow these threads.

Member
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Re: SunMax discontinued

Good idea really..
Ubiquiti Employee
Posts: 32
Registered: ‎09-05-2017
Kudos: 22

Re: SunMax discontinued

Dear Gents!

Regarding SunMax.

It is true that we are not selling those right now. That as you know is strongly related towards your provided valuable feedback about the product. We do understand that SunMax equipment qualifies as a large investment from your side and the failure rate for SunMax system was no acceptable from UBNT side as well, therefore we decided to invest additional development resources to deal with this.

Right now we are working on improvements for micro-inverters, they are going through detailed testing procedures, just to be sure that we can deliver reliable product to you.

We have also a stock for RMA.

As for – is the SunMax dead?, then the answer is no. As you can see from other posts in community, in parallel processes to new development efforts,  we have reestablished cloud service and now working on bringing back Sunlink as well.

 

As you know all this is time consuming, and therefore our apologies for delays.

We are also working to improve our communication through the community channels.

 

BR,

Andrejs

New Member
Posts: 1
Registered: ‎09-14-2017

Re: SunMax discontinued

Hey Andre do you know if there will be updates to the training course? Is it even worth my time at this point to go through that course knowing it may be a while before these products are back online?
Member
Posts: 290
Registered: ‎10-04-2009
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Re: SunMax discontinued

[ Edited ]

So Sunmax is getting a retune?

I didn't use the inverter anyway. I used the panels and made my own kit, charged my 24v batteries and ran my 24v equipment. The panels are excellent. I plan on changing the rest of my towers over to Sunmax panels as budget allows. It's nice to have all of my stuff working long after the power is out without worrying about gas or UPS.

Ubiquiti Employee
Posts: 32
Registered: ‎09-05-2017
Kudos: 22

Re: SunMax discontinued

Hi, 

 

no updates on training courses planned right now. 

I would suggest to you just wait for some time before involving yourself in the training courses. 

However learning new stuff is always welcome and can be beneficial for your personal skillset.

 

BR,

Andrejs

Member
Posts: 290
Registered: ‎10-04-2009
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Solutions: 1

Re: SunMax discontinued

I'm worried about parts availability primarily.
Ubiquiti Employee
Posts: 32
Registered: ‎09-05-2017
Kudos: 22

Re: SunMax discontinued

Where are you located? And what exactly you are looking for? 

 

If you could provide me this info in personal message, I could check with our sales team waht is available at the moment. 

 

 

BR,

Andrejs

Member
Posts: 290
Registered: ‎10-04-2009
Kudos: 33
Solutions: 1

Re: SunMax discontinued

It's not anything special.

There have been rumors of Sunmax EOL.

I'm in the US. I use the panels, my own batteries and charge controller. Just curious as to whether the panels are a dead product or not.
Emerging Member
Posts: 79
Registered: ‎12-19-2009
Kudos: 17
Solutions: 1

Re: SunMax discontinued

Okay, what the heck is going on?  I was just involved with a family member in a $12,000 purchase of a SunMax system. He did this based on my recommendation. Today he can't log into his SunMax app.  So I said I'd do a little digging around and see what was going on. Now I see conflicting reports of "it's dead" and "no it's not".

 

We haven't even powered up the panels yet. Just got them installed on the roof, and tomorrow is the "wiring back to the panel" day.  

 

I want some "official" answers.  Is this product dead or not? i.e. Do we need to box this system up and return it? There is no way we are going to hook up a dead system.

 

What is going on? Why is the SunMax app not working?

 

New Member
Posts: 3
Registered: ‎09-12-2017

Re: SunMax discontinued

Here's the email I received on September 12 while contacting Ubiquiti about placing a Sunmax order of 100 panels.  Clearly after receiving an answer like that, I cannot in good conscience invest into the product. 

 

Mark Luebke (Ubiquiti Networks)

Sep 12, 15:00 PDT

Hello Dennis,

Our SunMax device is now discontinued so we won't be selling the solution anymore. We are sorry for the inconvenience. Quotes on the other products can be found through our distributors in Miami who provide equipment to the Caribbean. 
We have several partners in Miami that sell to the region. If you would like I can put you in contact with one of the below of your choosing:

 

(list of contacts removed)

 

Thank you,

Mark L

Mark Luebke
Ubiquiti Networks

Ubiquiti Employee
Posts: 32
Registered: ‎09-05-2017
Kudos: 22

Re: SunMax discontinued

Re: sunmax app

 

We are working to solve this issue. 

 

Thanks for feedback. I will keep you updated!

 

Re: is it dead or not, as explained 2 weeks ago it is not dead, we are putting additional resources into it.

 

 

BR,

Andrejs

New Member
Posts: 3
Registered: ‎09-27-2017

Re: SunMax discontinued

I was wondering if anyone had any insight on the solar gateway installs. I have reached out to someone at UBNT and have not heard back so I figured I would reach out to the community. I have my sunmax system up and runing and my inspection with the city is tomorrow but I wanted to get the solar gateway up and running and can't seem to get it working. I have the gateway plugged into a tough switch directly and it does nothing, non of the lights come on on the gateway. Can anyone advise what I am doing wrong.

Emerging Member
Posts: 79
Registered: ‎12-19-2009
Kudos: 17
Solutions: 1

Re: SunMax discontinued

[ Edited ]

Are you connected to the mains power?  I learned this myself just a few days ago. Nothing works until you hook up to the grid.  It's a safety feature apparantly.  The gateway needs to see 220V from the grid before anything will power up (that I could tell)

 

(The safety featuring being that in a power outage, your system will stop generating power so that it doesn't inadvertantly kill a lineman.)

 

As soon as I flipped the breaker, to on, in my disconnect, the system booted up.

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