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New Member
Posts: 12
Registered: ‎08-11-2015
Kudos: 2

Sunlink access?

Is there any way to get access to sunlink again, i used it a long while back but now it seems to be blocked and tied to ucrm somehow now, but it's got me confused, I'm trying to see what the maximum size system we can fit on a roof is but.... no access so can't tell

Emerging Member
Posts: 53
Registered: ‎12-08-2013
Kudos: 5

Re: Sunlink access?

I am looking for access to sunlink as well thanks. 

Ubiquiti Employee
Posts: 21
Registered: ‎01-25-2017

Re: Sunlink access?

[ Edited ]

Now sunlink.ubnt.com as it is being redirected to https://www.ubnt.com/sunmax/sunmax/.

Because we found "sunlink" is trademarked by other company.

And currently we find some security issues in sundesign.ubnt.com, you can check the detail in topic "sundesign.ubnt.com down".

UBNT_Sean already explained this. I'm sorry now the design tool is not available.

 

New Member
Posts: 7
Registered: ‎08-10-2016
Kudos: 2

Re: Sunlink access?

What's the latest ETA on the design tool. I've go customers waiting for proposals.

 

Thanks,

 

Bill

Ubiquiti Employee
Posts: 21
Registered: ‎01-25-2017

Re: Sunlink access?

@bmichael47

 

 

I have contacted the cloud team colleague and found that the running internally still needs time to solve.

 

We are discussing what we can do first in short term / long term solution.

 

Thank you for your patient.

New Member
Posts: 7
Registered: ‎08-10-2016
Kudos: 2

Re: Sunlink access?

Perhaps you could bring back the old tool in the short term. Anything is better than nothing. Seriously, please put some significant effort into solving this problem.

Ubiquiti Employee
Posts: 120
Registered: ‎01-10-2016
Kudos: 53
Solutions: 5

Re: Sunlink access?

@bmichael47

 

I am working with the cloud team to get this running ASAP.

Will keep you updated with our results on ETA.

My sincere apologies you the delay. 

 

Carlos

New Member
Posts: 1
Registered: ‎12-21-2016

Re: Sunlink access?

STILL looking for a link to the design tool.

Ubiquiti Employee
Posts: 46
Registered: ‎09-05-2017
Kudos: 28

Re: Sunlink access?

Hi,

 

we are working internally with developers to bring it back to life.

 

We will post in community when it will be online again.

 

BR,

Andrejs

New Member
Posts: 27
Registered: ‎04-30-2014
Kudos: 1

Re: Sunlink access?

This is a critical piece of a sunmax solar install. I don't feel comfortable buying 10k worth of solar panels without having that first.
New Member
Posts: 27
Registered: ‎04-30-2014
Kudos: 1

Re: Sunlink access?

When I attempt to access the sunlink/sundesign page today I get asked to sign into a Google account via oauth2. It doesn't work, but at least it's a change.
Ubiquiti Employee
Posts: 46
Registered: ‎09-05-2017
Kudos: 28

Re: Sunlink access?

Hi,

 

as told before, we are working on bringing back. 

 

Right now we are in testing phase followed by remowing this authorization and you be able to use the tool again.

 

 

BR,

Andrejs

New Member
Posts: 27
Registered: ‎04-30-2014
Kudos: 1

Re: Sunlink access?

Forgive my impatience but it's been nearly 9 months. That is a rather extreme amount of down time for a product that is basically required to sell inventory.
Ubiquiti Employee
Posts: 46
Registered: ‎09-05-2017
Kudos: 28

Re: Sunlink access?

I know, our apologies about that. Right now we are actively working on bringing it back.

I hope it will not take a long time anymore.

 

BR,

Andrejs

New Member
Posts: 7
Registered: ‎08-10-2016
Kudos: 2

Re: Sunlink access?

Another week has passed with no movement or communication regarding the Sunlink design tool.

 

What's the status of the tool?

 

When will we be able to use this critical tool?

 

Bill

Member
Posts: 122
Registered: ‎02-25-2016
Kudos: 29
Solutions: 1

Re: Sunlink access?

Seriously, this company suffers from grade A miscommunication. It's literally a joke that you expect people to push a product without the crucial provisioning tool that generates proposals and does inventory.

I'm done waiting, and frankly, so are my clients
Ubiquiti Employee
Posts: 46
Registered: ‎09-05-2017
Kudos: 28

Re: Sunlink access?

Hi all, 

 

we are updating last services to make sundesign available again. 
I believe it will be back during next two weeks maybe sooner.

 

 

BR,

Andrejs

New Member
Posts: 2
Registered: ‎12-24-2015

Re: Sunlink access?

[ Edited ]

Any update?

Member
Posts: 122
Registered: ‎02-25-2016
Kudos: 29
Solutions: 1

Re: Sunlink access?

Like when? Today, tomorrow? In another millenium?

New Member
Posts: 2
Registered: ‎12-24-2015

Re: Sunlink access?

Looks like it is back now. Looks exactly the same as before...

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