Automatically close ticket after x days

Submitted by -
Status: New

I saw in the feture requests that if a customer responds to a closed ticket it will open the ticket again, which is great.

 

However, what about, if niether tech nor customer updates a ticket for x days. I don't see an option anywhere for UCRM to automatically close the ticket.

 

This would be great to keep the ticketing area clean and only list current tickets that are actually being worked on.

 

We have been having to go through manually peroidically closing tickets that have no update by the customer, most likely becasue the issue is resolved.

Comments
by
on ‎03-11-2019 08:22 AM
I like this -- should probably include warning emails to both parties informing them of the forthcoming auto-close date/time.
by
on ‎03-19-2019 07:15 AM

Seria genial que UCRM tuviera estas opciones, ya que en colombia se requiere o es casi que obligatorio este tema. 

esperamos que lo agreguen pronto !!