0 Kudos

Enhance Late Fee billing

Submitted by
Status: New

customers are giving us a hard time with late fees - because they do not understand the invoice line of the fee andf get upset.

 

Sample:

- They payed 10 days  late last month. after the payment the balance is zero.

- They pay late a day this month,  see the line "late fee" and assume the fee is for paying late a day. For that they get pretty upset. 

 

Consequntly, I would love to see the late fee line to be a bit more detailed. Like:

 

Late fee for invoice 123 due at 2/2/19 but paid on xxx

or

Late fee for invoice 123 due at 2/2/19 paid xxx days late

 

or give the option to automatically generate a "late fee invoice" immediately instead of adding a fee that be charged later

the option of a seperate invoice, IMHO, would make it even better

 

Thanks for considering

Oskar