New Idea

Interactive Outage Map

Submitted by - Monday
Status: New

Hi i would like to add an interactive map to UCRM like this one :

https://kubra.com/

 

this would be helpful for ;

client to see if they are concerned by an outage

see incoming maintenance

and more with some imagination .

Alerts on ticket open time

Submitted by - Monday
Status: New

I want a way to get alerts for customer set time on how long my tech tickets are open. Like if they are open 30 days, I wish to get an email or text. I think this would be a nice feature. 

Ability to add more than 1 tech to a job & Alerts for new jobs

Submitted by - 3 weeks ago
Status: New

We would like to be able to add more than one tech to a job. We send our techs out in pairs. When in mobile view they can only see the jobs that are assigned to them. That means one of them doesn't have access to the work order he's working on or the customer info associated with it. We would also like them to get alerts if we add a new job to their schedule while they are out in the field. It would be helpful if they could at least see all of the scheduled jobs in mobile view instead of just their own. Thank you!

client zone data usage

Submitted by - a month ago
Status: New

Hi,

 

Many of our clients have logged into their client zone and remarked that the data usage should have it's own section on the left side...with Accounts, payments,invoices, etc.  Can this be done?  Seems clients don't always find to click on the service and find it there.

UCRM Mobile App Request: Location Tracking

Submitted by -
Status: New

our WISP is in the mountains and you can easily die at a job and no one ever know what happened

 

Would like the UCRM Mobile App to utilize the phones location service and display workers location inside the UCRM MAP

 

Anything like this on the roadmap already? @UBNT-Petr @UBNT-Radek

let us view Client notes in the UCRM Mobile App

Submitted by - 2 weeks ago
Status: New

Please allow to view notes in the UCRM Mobile App

Maintenance work / Informe customer(s)

Submitted by -
Status: New

Hi,

 

I want a feature where we need to do some Maintenance / Upgrade of the infrastructure, where UCRM informs the customers that is connected to specified equiptment / antenna.

That you click on the the device/Antenna in "like" the topology in Unifi, and it will choose the all that is connected behind that point.

Feature you can choose, type of Maintenance, urgency, Time for when the work is going to be started / done. Sends e-mail / SMS to the customer that is affected of the Maintenance.

Possible to add what technician that is going to do the work.

 

Make a Status page of recent and upcoming work that could be public or just a pop up for the customer page.

 

Regards
--Espen

 

 

Suspended clients

Submitted by -
Status: New

I don’t think suspended clients should show up on the dashboard as outages.

Add the Ability to add clients in the UCRM Mobile App

Submitted by - 2 weeks ago
Status: New

Please allow us to add clients in the UCRM Mobile App

Itemized reporting for accounting

Submitted by -
Status: Accepted

My accounting department is currently campaigning to have us move to another platform for our customer relations soley because there is no advanced itemized reporting for sales.

 

What they would like and what I think would benefit all of us is a means to track sales itemized by service. 

 

We offer internet service, Telephone Service and Aircubes and broadband modems for Purchase and rent. Our accounting wants these to be broken down into daily/weekly/monthly/quartlery ect by the service/product. For taxation reasons as well as for collecting marketing data. Currently we have to open each invoice and itemize them one at a time.

 

Even just a csv dump would be amazing.

Time Tracking for Jobs

Submitted by -
Status: New

Have a field for number of minutes spent on a job and the ability to pull a report at the end of the week contractors to submit their bills to us.

 

Alternatively, a Start and Stop button on Jobs in the AP that tracks the time between starting and stopping a job.

Please move Network MAP to Above the schedule

Submitted by -
Status: New

The Network MAP should be moved to above the schedule this allows more plugins to work properly such as track my truck or of UCRM mobile adds the location tracking

 

This allows Admins to leave 1 Screen up on a Big screen and see everything that is going on

 

here is a quick mockup

 

how UCRM Scheuling should look.jpg

 

 

Add Template For client signed Documents in UCRM Mobile

Submitted by - 2 weeks ago
Status: New

Add Ability for new clients to sign documents and be uploaded to UCRM from UCRM Mobile App

ticket statistics

Submitted by -
Status: New

I have been using UCRM for a few months, I think it's excellent, but I would really love to have statistics in the ticket area, I've seen in other platforms that have statistics per user, for example, response time, tickets worked, which user worked more tickets, which client has the highest number of tickets, in this way we graphically have a status to evaluate the work of each user and customers.

Better Subscriptions / Autopay

Submitted by -
Status: New

So, this subscription thing is horriably setup, 80% of my customers are complaining because they don't know how to do auto pay.  Can you change the subscription box to just have a check box that says "Enable Auto Pay"  And then allow them to put in a credit / debit card or ACH check payment transfer thru the Authorize.NET.

 

The back end Admin deal should have an option for auto pay to automatically charge the card x amount of days before the bill is due.

Non ISP service

Submitted by -
Status: New

we would like to invoice services that are not on IP. such as web hosting, dark fiber. maybe conected to controll panel SolidCP, webadmin....

Revenue per service plan

Submitted by -
Status: Delivered

We need to be able to see how much we make per service plan in Reports.

 

Thanks in advance.

Add links for other UBNT products

Submitted by -
Status: New

Would like to be able to link to other existing UBNT products or a freeform URL link

 

This should be assign-able per client or globally -- as one client may have unifi hotspot manager on one unfi instance, and other has admin access on another, etc. 

 

 

Unifi, unfi-video, unms, etc. but also anything else you might want customers to get to for whatever reason.

 

Might be enough to be able to just add "custom URL link" (per customer or global default) to the client zone, so the client may be able to access the unifi controller, or unms or really any other system (website, or upstream ISP status page, or network status page, etc. ( this way the admin can add as many links as needed to whatever URLs they want, both UBNT product and other.)

 

UCRM should Email Notifications to UCRM ADMINS if Ticket or Job was Assigned to them

Submitted by -
Status: Accepted

UCRM should Email Notifications to UCRM ADMINS if Ticket or Job was Assigned to them 

 

Even a Chrome extension might be nice for UCRM Alerts

Custom Ticket & Job Status

Submitted by -
Status: New

It would be really nice to be able to add and edit all ticket and job status.  The default ones just don't cut it for us.