New Idea

Connection with FreeRADIUS or own RADIUS server.

Submitted by - 2 weeks ago
Status: New

It would be great to be able to connect or synchronize the FreeRadius account and billing system with UCRM in some way...

 

... or add a Radius server to UCRM. It would be even better. Man Happy

Search/Export clients by Site, Tower, AP, etc..

Submitted by - 3 weeks ago
Status: New

It would be useful to be able to search and export clients based on what AP, site, or tower they are connected to.  I have multiple lease agreements with some small towns where I give them a % of the annual revenue off of their tower.  Being able to go to the client list and search by the AP or tower site and then export the client list would be very helpful and a good time saver.

 

I am also sure they could be other uses for the ability to do such a list or report.

Custom attributes on service plans

Submitted by - 4 weeks ago
Status: New

Hi, when improving my Mikrotik sync plugin, if find some missing parameters on service plans, like Burst Max-Limit, Burst time, Priority, etc. 

Can we expect for custom attributtes at the service plans for better scripting in the future?

Thanks in advance.

Kind regards

Maintenance work / Informe customer(s)

Submitted by -
Status: Accepted

Hi,

 

I want a feature where we need to do some Maintenance / Upgrade of the infrastructure, where UCRM informs the customers that is connected to specified equiptment / antenna.

That you click on the the device/Antenna in "like" the topology in Unifi, and it will choose the all that is connected behind that point.

Feature you can choose, type of Maintenance, urgency, Time for when the work is going to be started / done. Sends e-mail / SMS to the customer that is affected of the Maintenance.

Possible to add what technician that is going to do the work.

 

Make a Status page of recent and upcoming work that could be public or just a pop up for the customer page.

 

Regards
--Espen

 

 

Ability to add more than 1 tech to a job & Alerts for new jobs

Submitted by -
Status: New

We would like to be able to add more than one tech to a job. We send our techs out in pairs. When in mobile view they can only see the jobs that are assigned to them. That means one of them doesn't have access to the work order he's working on or the customer info associated with it. We would also like them to get alerts if we add a new job to their schedule while they are out in the field. It would be helpful if they could at least see all of the scheduled jobs in mobile view instead of just their own. Thank you!

Compound Tax

Submitted by -
Status: Accepted

A Compound Tax is a tax that is calculated on top of one or more taxes. Basically, calculate the second tax based on the result of the first tax.

 

eg.

Tax1:Excise Duty=15%

Tax2:Value Added Tax(VAT)=16%

 

The needed formula is (Principle x Excise Duty) x VAT= Total

 

The UCRM formula is (Principle x Excise Duty) + (Principle x VAT) = Total

 

An example: (Principle x Excise Duty) x VAT= Total

Amount Excluding VAT and Excise Duty is Kshs17,240.63,

EXCISE - 15% =Kshs2,586.09

Amount Including Excise Duty=19,826.72

VAT - 16%=Kshs3,172.28

Total=Kshs22,999.00

 

UCRM Current Calculation: (Principle x Excise Duty) + (Principle x VAT) = Total

Amount Excluding VAT and Excise Duty is Kshs17,240.63,

EXCISE - 15% =Kshs2,586.09

Amount Including Excise Duty=Kshs19,826.72

VAT - 16%=Kshs2,758.50

Total=22,585.22

Clients needs just a few months of a year

Submitted by - 3 weeks ago
Status: New

We provide internet in mountains and some clients needs service in just some months: let's say 3 months of summer and 3 months of winter.

It will be nice to have a option to set the whole year of service, or just check the months when they want. That could be a option on the client side also and get service and invoice just for the months they want to use internet.

UCRM Mobile App Request: Location Tracking

Submitted by -
Status: New

our WISP is in the mountains and you can easily die at a job and no one ever know what happened

 

Would like the UCRM Mobile App to utilize the phones location service and display workers location inside the UCRM MAP

 

Anything like this on the roadmap already? @UBNT-Petr @UBNT-Radek

client zone data usage

Submitted by -
Status: New

Hi,

 

Many of our clients have logged into their client zone and remarked that the data usage should have it's own section on the left side...with Accounts, payments,invoices, etc.  Can this be done?  Seems clients don't always find to click on the service and find it there.

Ability to search by Tag in map.

Submitted by - 3 weeks ago
Status: Accepted

We use a tag called NLOS for customers we can't service due to trees, terrain, buildings and such.  Being able to search by this tag in the map would give us the ability to help with deciding where new sites could go with a visual representation of areas lacking coverage.  I can also think of other reasons this would prove helpful.

Suspended clients

Submitted by -
Status: New

I don’t think suspended clients should show up on the dashboard as outages.

Interactive Outage Map

Submitted by -
Status: New

Hi i would like to add an interactive map to UCRM like this one :

https://kubra.com/

 

this would be helpful for ;

client to see if they are concerned by an outage

see incoming maintenance

and more with some imagination .

 

Moved here :

https://community.ubnt.com/t5/UCRM-Plugins/Interactive-Outage-Map/m-p/2586884#M643

Itemized reporting for accounting

Submitted by -
Status: Delivered

My accounting department is currently campaigning to have us move to another platform for our customer relations soley because there is no advanced itemized reporting for sales.

 

What they would like and what I think would benefit all of us is a means to track sales itemized by service. 

 

We offer internet service, Telephone Service and Aircubes and broadband modems for Purchase and rent. Our accounting wants these to be broken down into daily/weekly/monthly/quartlery ect by the service/product. For taxation reasons as well as for collecting marketing data. Currently we have to open each invoice and itemize them one at a time.

 

Even just a csv dump would be amazing.

Better Subscriptions / Autopay

Submitted by -
Status: New

So, this subscription thing is horriably setup, 80% of my customers are complaining because they don't know how to do auto pay.  Can you change the subscription box to just have a check box that says "Enable Auto Pay"  And then allow them to put in a credit / debit card or ACH check payment transfer thru the Authorize.NET.

 

The back end Admin deal should have an option for auto pay to automatically charge the card x amount of days before the bill is due.

Time Tracking for Jobs

Submitted by -
Status: New

Have a field for number of minutes spent on a job and the ability to pull a report at the end of the week contractors to submit their bills to us.

 

Alternatively, a Start and Stop button on Jobs in the AP that tracks the time between starting and stopping a job.

let us view Client notes in the UCRM Mobile App

Submitted by -
Status: New

Please allow to view notes in the UCRM Mobile App

UCRM should Email Notifications to UCRM ADMINS if Ticket or Job was Assigned to them

Submitted by -
Status: Accepted

UCRM should Email Notifications to UCRM ADMINS if Ticket or Job was Assigned to them 

 

Even a Chrome extension might be nice for UCRM Alerts

Non ISP service

Submitted by -
Status: Accepted

we would like to invoice services that are not on IP. such as web hosting, dark fiber. maybe conected to controll panel SolidCP, webadmin....

billing two months

Submitted by -
Status: Accepted

I can not use your program because as all Italian providers use a two-month invoicing, will you implement the two-month invoices?

Revenue per service plan

Submitted by -
Status: Delivered

We need to be able to see how much we make per service plan in Reports.

 

Thanks in advance.