New Idea

UCRM send notification to the technician when a ticket is assigned to them.

Submitted by - 2 weeks ago
Status: New

UCRM send notification to the technician when a ticket is assigned to them.

Automatically close ticket after x days

Submitted by - a week ago
Status: New

I saw in the feture requests that if a customer responds to a closed ticket it will open the ticket again, which is great.

 

However, what about, if niether tech nor customer updates a ticket for x days. I don't see an option anywhere for UCRM to automatically close the ticket.

 

This would be great to keep the ticketing area clean and only list current tickets that are actually being worked on.

 

We have been having to go through manually peroidically closing tickets that have no update by the customer, most likely becasue the issue is resolved.

Limit clients to only being able to pay oldest invoice or full balance in Client Zone

Submitted by -
Status: New

We would like to be able to make it so clients can only pay their oldest invoices first, or total balance in the Client Zone. What we are trying to avoid is customer's accidentally paying their newer invoice, and not their older invoice resulting in their account being suspended for an older invoice even though they made their payment. Or if they are already suspended, and they don't select the oldest invoice that is causing their suspension they could make a payment without the suspension ending.

ufiber OLT package integration

Submitted by -
Status: New

UCRM can currently set speeds in airmax devices, but doing rate limiting on edgerouters is CPU intensive. The ufiber OLT does this much more efficiently . Can we get UCRM to communicate with the OLT to set the speed profile for customers.

Add Expected Recurring revenue based on active Services to Dashboard

Submitted by - a week ago
Status: New

Please Add Expected Recurring revenue based on active Services to Dashboard

 

We had this in Quickbooks

 

now that we are moving to UCRM it's hard to keep track of our total recurring revenue 

 

The revenue report plugin does not even seem to do this

 

and this should be an active live dashboard item not in a report

 

 

 

Fix Overdue emails to work with the wide variety of clients we have

Submitted by -
Status: New

First off, we should be able to set when the email goes out. Right now it goes out the minute the payment is due, and given that some clients are on schedules that don't reflect reality at all (think governments) but do pay each month, sending them an email just pisses them off. We should be able to say "Send first reminder of overdue payment X days after due date" and we should have then the following:

 

Send second over due payment (y/n) when active have a field with the same number as the first reminder, but allow it to be modified.

 

Send service suspension email (y/n) and if the second over due email option is no, this can be the second email. Again have a number field with the number of days to send.

 

This would resolve a ton of issues.

 

Additionally, with the service suspension email, a notice in the interface for "collections/suspensions" should be on the dashboard.

Connection with FreeRADIUS or own RADIUS server.

Submitted by -
Status: New

It would be great to be able to connect or synchronize the FreeRadius account and billing system with UCRM in some way...

 

... or add a Radius server to UCRM. It would be even better. Man Happy

Assign non-admin users to only see data from an assigned Orginization.

Submitted by - a week ago
Status: New

It would be great if UCRM Orginizations functioned in a more multi-tenanted way. 

We have more than one service area, and each service area has seperate employees.

 

We want to have view over all of our Orginizations from an Admin level.

We also want to provide the Technician and Back Office employees at each of our areas access to only their orginzations clients/networks/etc.

 

-Each Orginization should have its own Dashboard/Clients/Sites etc

-Users can be assigned to one or many orginizations, so they can only see what they are assigned to. 

 

I could see this working with user groups. You could allow anyone in the Technician A group access to Orginization A.

 

2019-03-10_19-43-05.png

 

 

 

 

Push Notification on UCRM Mobile App when Ticket or Job Assigned to User

Submitted by -
Status: New

Please configure UCRM to send Push Notification to User's Mobile App when Job is assigned to that User. Also let the User get notified when a ticket is raised if that user is under the ticket group. 

UCRM Mobile App Request: Location Tracking

Submitted by -
Status: New

our WISP is in the mountains and you can easily die at a job and no one ever know what happened

 

Would like the UCRM Mobile App to utilize the phones location service and display workers location inside the UCRM MAP

 

Anything like this on the roadmap already? @UBNT-Petr @UBNT-Radek

Make secondary contacts visible on client pages

Submitted by -
Status: New

Would it be easy to display all (or at least the secondary) contacts on the main page for a client? We can add other contacts in the client "edit" page, but I don't see where it's actually used anywhere. Right now, if you search for a secondary contact, the search brings you to the correct client page, but doesn't really give any "confirmation" anywhere that the queried contact is actually in that client.

We would like to just keep a simple Firstname Lastname scheme for our client naming, but this is causing issues for our customer relations team because sometimes we have client spouses, kids, ect. call in and it's not the most straight-forward thing for them to find the correct client. We can add things like "Joe & Jane" for the first names, but this breaks our scheme and isn't very clean.

 

I am wanting to adhere to a (reasonably) strict naming scheme for our clients to that our UCRM is friendly to any automation that I may develop in the near future and this would really help me play well with our customer relations team.

Custom attributes on service plans

Submitted by -
Status: New

Hi, when improving my Mikrotik sync plugin, if find some missing parameters on service plans, like Burst Max-Limit, Burst time, Priority, etc. 

Can we expect for custom attributtes at the service plans for better scripting in the future?

Thanks in advance.

Kind regards

client zone data usage

Submitted by -
Status: New

Hi,

 

Many of our clients have logged into their client zone and remarked that the data usage should have it's own section on the left side...with Accounts, payments,invoices, etc.  Can this be done?  Seems clients don't always find to click on the service and find it there.

Better Subscriptions / Autopay

Submitted by -
Status: New

So, this subscription thing is horriably setup, 80% of my customers are complaining because they don't know how to do auto pay.  Can you change the subscription box to just have a check box that says "Enable Auto Pay"  And then allow them to put in a credit / debit card or ACH check payment transfer thru the Authorize.NET.

 

The back end Admin deal should have an option for auto pay to automatically charge the card x amount of days before the bill is due.

Suspended clients

Submitted by -
Status: New

I don’t think suspended clients should show up on the dashboard as outages.

Search/Export clients by Site, Tower, AP, etc..

Submitted by -
Status: New

It would be useful to be able to search and export clients based on what AP, site, or tower they are connected to.  I have multiple lease agreements with some small towns where I give them a % of the annual revenue off of their tower.  Being able to go to the client list and search by the AP or tower site and then export the client list would be very helpful and a good time saver.

 

I am also sure they could be other uses for the ability to do such a list or report.

Interactive Outage Map

Submitted by -
Status: New

Hi i would like to add an interactive map to UCRM like this one :

https://kubra.com/

 

this would be helpful for ;

client to see if they are concerned by an outage

see incoming maintenance

and more with some imagination .

 

Moved here :

https://community.ubnt.com/t5/UCRM-Plugins/Interactive-Outage-Map/m-p/2586884#M643

Custom SNMP OID Monitors

Submitted by - 3 weeks ago
Status: New

For equipment from other vendors, there doesn't seem to be a way to monitor them other than pings.  Can there be a way to custom set SNMP OIDs for different equipment to tie to existing fields, like Signal Strength, TX/RX Rate, interfaces, etc?

 

Time Tracking for Jobs

Submitted by -
Status: New

Have a field for number of minutes spent on a job and the ability to pull a report at the end of the week contractors to submit their bills to us.

 

Alternatively, a Start and Stop button on Jobs in the AP that tracks the time between starting and stopping a job.

let us view Client notes in the UCRM Mobile App

Submitted by -
Status: New

Please allow to view notes in the UCRM Mobile App