Member
Posts: 183
Registered: ‎06-25-2014
Kudos: 35
Solutions: 7

Automatically close ticket after x days

I saw in the feture requests that if a customer responds to a closed ticket it will open the ticket again, which is great.

 

However, what about, if niether tech nor customer updates a ticket for x days. I don't see an option anywhere for UCRM to automatically close the ticket.

 

This would be great to keep the ticketing area clean and only list current tickets that are actually being worked on.

 

We have been having to go through manually peroidically closing tickets that have no update by the customer, most likely becasue the issue is resolved.

Ubiquiti Employee
Posts: 3,923
Registered: ‎12-10-2015
Kudos: 1380
Solutions: 299

Re: Automatically close ticket after x days

Such automation should be configurable by the administrator and couldn't be turned on by default. It's doable but please create a new feature request to estimate the number of users who need this: https://community.ubnt.com/t5/UCRM-Feature-Requests/idb-p/UCRM-Ideas

Besides, this could be doable by a plugin, you could possibly discuss this in the UCRM Plugin forum https://community.ubnt.com/t5/UCRM-Plugins/bd-p/UCRMPlugins
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Member
Posts: 183
Registered: ‎06-25-2014
Kudos: 35
Solutions: 7

Re: Automatically close ticket after x days

Created Feture Request