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Posts: 24
Registered: ‎10-21-2016
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Backbone network change resulting in Stripe connection issue

We changed backbone providers last night changing from a 12.198.217.X provider to a 170.249.X.X provider. After the migration UCRM began generating Stripe errors indicating Could not connect to Stripe https://api.stripe/v1/charges?limit-1 with an error code of Network error [ermo 6]

 

I have validated that DDNS was changed and that I can gain access to UCRM via the static public as well as private IP's, I also renewed the public and private keys for Stripe in UCRM all to no avail. Has anyone experienced this?

 

It is interesting to note that I also am getting a Mailer connection failed error

 

Thanks,

 

Joe