01-03-2017 07:30 AM - edited 01-03-2017 07:47 AM
We have a client that has stopped his contract due to an unexpected reason, exactly on the date that he has been sent his new invoice.
We want to delete the invoice.
But we keep on having problems with the European obligation to make credit notes for invoices that need to be deleted.
We make the credit notes with a negative invoice. This works fine to make the document that will make the balance 0.
Although officially it should be marked 'credit note' we are already happy with this because at least our accounting will be ok when we do an export for tax office.
But the balance of that client is not ok in UCRM.
When we make a negative invoice, it is immediately marked as paid. That is ok. It is also added to the account balance in the overview of the client. That is immediately 0. But it is not calculated in outstanding. That still marks the original invoice as outstanding.
So when we then add a payment to that original invoice, we would expect to see the balance 0, since both the negative invoice and the original invoice are marked as paid, but it is not like that.
The payment is then added to the balance.
How can we get the balance, credit and outstanding 0?
11-08-2018 04:08 PM
I use the same workaround ... issue negative invoices instead of credit notes (i hope it will avaible soon in ucrm)
wich a marked automatic as paid ... then a insert the payment to the invoice for wich i issued the negative invoice ... but the problem are in account stament wich current balance not 0
11-09-2018 06:53 AM
agreed that the account balance should be fixed (currently, the negative invoices are not involved in the client's outstanding and account balance) - we will look into that soon.
Once it's fixed, I think the negative invoices could work as the Credit Notes pretty well. Don't forget you can use a different invoice template (in this case credit note template) when creating a new invoice manually.
On the other hand, this invoice must be created manually and there is no automatic linking between the credit note and the original invoice. If you or the other users from the community feel that this should be done automatically by UCRM, please upvote this feature request: https://community.ubnt.com/t5/UCRM-Feature-Requests/Credit-Note-for-Invoice-not-paid/idi-p/2403380