Scheduled maintenance: Community available only in read-only mode until 6:00 AM (PT)
Highlighted
Established Member
Posts: 929
Registered: ‎12-17-2012
Kudos: 192
Solutions: 25

Can't change the Payment amount

We had a customer pay three months ahead and our bookkeeper tried to type in the full $105 from the check for the next two invoices to be automatically credited.

 

The form wouldn't let her do this.  We unchecked the Add to invoices checkbox and then we could add the total amount.  Will this cause problems in the future or is it simply confusing?

 

 

 

Untitled.png

 

 

 

 

Please do not respond to my threads if you're going to be rude or condescending. We're all learning here... Icon Razz

From the forum rules:
* While debating and discussion is fine, we will not tolerate rudeness, insulting posts, personal attacks or purposeless inflammatory posts.
Ubiquiti Employee
Posts: 4,236
Registered: ‎12-10-2015
Kudos: 1501
Solutions: 317

Re: Can't change the Payment amount

@JWW you can change the predefined value - just click into the amount input box and type your own value. $35 is predefined based on checked invoices but it can be modified manually.
Established Member
Posts: 929
Registered: ‎12-17-2012
Kudos: 192
Solutions: 25

Re: Can't change the Payment amount

The $35 in the field could not be changed until we unchecked the box.

 

We tried on to different laptops.

Please do not respond to my threads if you're going to be rude or condescending. We're all learning here... Icon Razz

From the forum rules:
* While debating and discussion is fine, we will not tolerate rudeness, insulting posts, personal attacks or purposeless inflammatory posts.
Ubiquiti Employee
Posts: 4,236
Registered: ‎12-10-2015
Kudos: 1501
Solutions: 317

Re: Can't change the Payment amount

Still, we can't reproduce this, it works as it should.

What exactly happens to you? You can't type a custom amount? or you can type it but it can't be saved? Do you get some error message?
Established Member
Posts: 929
Registered: ‎12-17-2012
Kudos: 192
Solutions: 25

Re: Can't change the Payment amount

We could click in the field and the cursor would show up in the field, but we couldn't type into the field, delete the number, or change the number in the field in any way.

 

When we unchecked 'Add to invoices' we were able to do change the number to the actual amount on the check.

Please do not respond to my threads if you're going to be rude or condescending. We're all learning here... Icon Razz

From the forum rules:
* While debating and discussion is fine, we will not tolerate rudeness, insulting posts, personal attacks or purposeless inflammatory posts.
Ubiquiti Employee
Posts: 4,236
Registered: ‎12-10-2015
Kudos: 1501
Solutions: 317

Re: Can't change the Payment amount

ok, we will check it again. What browser do you use?
Established Member
Posts: 929
Registered: ‎12-17-2012
Kudos: 192
Solutions: 25

Re: Can't change the Payment amount

We were using the latest Chrome on the latest Windows 10.  Thanks!

Please do not respond to my threads if you're going to be rude or condescending. We're all learning here... Icon Razz

From the forum rules:
* While debating and discussion is fine, we will not tolerate rudeness, insulting posts, personal attacks or purposeless inflammatory posts.
Ubiquiti Employee
Posts: 1,481
Registered: ‎03-21-2016
Kudos: 244
Solutions: 161

Re: Can't change the Payment amount

Hello @JWW, we were still unable to reproduce the problem.

 

Does it happen in any other browser, than Chrome? If it happens only in Chrome, can you please try it in an incognito window? The incognito window disables addons, so this would tell us if the problem happens in clean Chrome as well.