Regular Member
Posts: 720
Registered: ‎11-10-2012
Kudos: 86
Solutions: 16
Accepted Solution

Can we change a Subscription start date?

Seems when i go to place a subscription either in Main section or Client zone, it always assumes you want it to start it the next day. Why can't start date be chosen?

Several cases i have come accross is where a client has a lost/stolen/fraudulently used card, andmust get a new card.

So they get a notice from UCRM that the old card did not work, (because they did not remember to update it before due).

So they then pay whats owing online with the new card.

They (or me if they give card details) try to setup card for the following month, but UCRM is trying to set start for next day!

 

I find i have to try remeber to comeback in 1 month to re-enter card details for the subscription.

 

And because in the first instance the overdue is paid late, i wish the start date to be the same as the old card (which is usually a few days earlier!)


Accepted Solutions
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Ubiquiti Employee
Posts: 4,145
Registered: ‎12-10-2015
Kudos: 1469
Solutions: 315

Re: Can we change a Subscription start date?

[ Edited ]

@Blinc you can click on the default day to change it

 

Selection_137.png

 

But note that only today or future days can be chosen for starting a new subscription.

View solution in original post


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Ubiquiti Employee
Posts: 4,145
Registered: ‎12-10-2015
Kudos: 1469
Solutions: 315

Re: Can we change a Subscription start date?

[ Edited ]

@Blinc you can click on the default day to change it

 

Selection_137.png

 

But note that only today or future days can be chosen for starting a new subscription.

Regular Member
Posts: 720
Registered: ‎11-10-2012
Kudos: 86
Solutions: 16

Re: Can we change a Subscription start date?

Works.... I feel like such an idiot!  I did try that and i did not pop up that calender, and cursor did not turn into a hand!.

Now it does, so i'm assuming my browser or computer had a temporary glitch, 

Ubiquiti Employee
Posts: 4,145
Registered: ‎12-10-2015
Kudos: 1469
Solutions: 315

Re: Can we change a Subscription start date?

We have already a task to improve this UI and make it more obvious.