Member
Posts: 273
Registered: ‎03-24-2017
Kudos: 114
Solutions: 1

Client Invitation Email

I have my client invitation email, set to provide:

%CLIENT_USER_IDENT%

%CLIENT_USERNAME%

%CLIENT_FIRST_LOGIN_URL%

 

However, currently, the emails that are going to customers are not displaying anything where these things should be. I am running the latest stable version of UCRM. 

Ubiquiti Employee
Posts: 4,170
Registered: ‎12-10-2015
Kudos: 1477
Solutions: 315

Re: Client Invitation Email

We will check it out ASAP, thanks for reporting.
Ubiquiti Employee
Posts: 4,170
Registered: ‎12-10-2015
Kudos: 1477
Solutions: 315

Re: Client Invitation Email

Hi, we were not able to reproduce this issue, please make sure you are using the latest UCRM version and check newly created emails, after you modify the template.
Member
Posts: 273
Registered: ‎03-24-2017
Kudos: 114
Solutions: 1

Re: Client Invitation Email

Hello @UBNT-Petr I am running the latest version and have edited the templates and still no luck - the ID and username are blank on emails to customers to customers:

 

Screenshot 2019-04-25 at 10.50.29 am.png

Ubiquiti Employee
Posts: 4,170
Registered: ‎12-10-2015
Kudos: 1477
Solutions: 315

Re: Client Invitation Email

Please send us the whole source code of that template.
Member
Posts: 273
Registered: ‎03-24-2017
Kudos: 114
Solutions: 1

Re: Client Invitation Email

@UBNT-Petr  by email or PM?

Ubiquiti Employee
Posts: 4,170
Registered: ‎12-10-2015
Kudos: 1477
Solutions: 315

Re: Client Invitation Email

PM is fine
Ubiquiti Employee
Posts: 4,170
Registered: ‎12-10-2015
Kudos: 1477
Solutions: 315

Re: Client Invitation Email

@wireless6262 make sure you are using the right placeholder.
for client ID: use %CLIENT_ID%
for custom ID: use %CLIENT_USER_IDENT% and make sure the client has the custom ID defined.

For more placeholders take a look at the email customization page, where all the placeholders + descriptions are listed.