New Member
Posts: 6
Registered: ‎12-16-2016

HTTPS Link in Ticketing

I am running UCRM 2.14.8. Basically I need UCRM for ticketing purpose and presently I am running around 200 UBNT different devices on different locations.

Whenever I create ticket, it sends notification to cusotmer with a link starting from https:// while I have no SSL available. Is there any way UCRM create links in email without https ???

 

Please help.

 

-Kamran Mahmood

 Manager Ops

 COMSATS Lahore

Ubiquiti Employee
Posts: 4,034
Registered: ‎12-10-2015
Kudos: 1428
Solutions: 312

Re: HTTPS Link in Ticketing

Thanks for reporting, we will look into it. Meanwhile, please check your UCRM configuration at:
/system/settings/application
/system/tools/ssl-certificate
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Ubiquiti Employee
Posts: 1,436
Registered: ‎03-21-2016
Kudos: 234
Solutions: 159

Re: HTTPS Link in Ticketing

Hello @barish70, we did not find any errors in this. The only way UCRM generates https links is when you either have port 443 configured as server port in System -> Settings -> Application or if you have SSL certificate uploaded to UCRM.