Veteran Member
Posts: 4,723
Registered: ‎05-19-2009
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How do we tell UCRM to stop sending invoices when balance due is $0!?

@UBNT-Petr @UBNT-Ondra 

 

 

We just setup a new client with free service

 

not only did it mail out the invoice on the 15th and not 7 days before the 1st as our settings say

 

but it also sent out an invoice for a free service so the client got an invoice for a $0 due balance

 

How do we make this stop????

 

 

Thanks,

Veteran Member
Posts: 4,723
Registered: ‎05-19-2009
Kudos: 872
Solutions: 26

Re: How do we tell UCRM to stop sending invoices when balance due is $0!?

for $0 Balance there was a ticker inside the notification settings that is  1 issue down..

Regular Member
Posts: 395
Registered: ‎01-18-2017
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Solutions: 13

Re: How do we tell UCRM to stop sending invoices when balance due is $0!?

I picked this option and it works for us.

screenshot-ucrm.citylessinternet.com-2019.03.15-09-31-59.png

Ubiquiti Employee
Posts: 4,034
Registered: ‎12-10-2015
Kudos: 1424
Solutions: 312

Re: How do we tell UCRM to stop sending invoices when balance due is $0!?

yes, it's in System > Customization > Notification Settings - Send invoices with zero balance