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Regular Member
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If Payment Fails, can client get an email?

I've been trying to find where there might be an option to let the client know their credit card failed (normally due to insufficient funds) so they know, and can put funds in for the retry.

Shouldn't this be an option in System/Customisation/Notification Settings/Client Notifications?

 

Also, I'm doing this through Stripe, and retries seem to be random, some 3 days, some 7days?? Is this settable somewhere?


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Ubiquiti Employee
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Re: If Payment Fails, can client get an email?

yep, Stripe is responsible for the processing of each subscription instance, including the retries, so it should be configurable in the Stripe settings.

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Veteran Member
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Re: If Payment Fails, can client get an email?

the error should display to the client when trying to enter the payment and not let them continue until payment succeeded

 

why would you want them to get an email for each attempt?

 

 

what do you mean by retires? this sounds more of a stripe issue

 

if UCRM keeps retrying failing cards stripe will block your UCRM server 

Regular Member
Posts: 715
Registered: ‎11-10-2012
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Re: If Payment Fails, can client get an email?

[ Edited ]

Sorry, to clarify all mine are subscriptions.

 

I have since found a setting in stripe that may send these out under Billing/Settings, so will test that now. thank you.

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Ubiquiti Employee
Posts: 3,907
Registered: ‎12-10-2015
Kudos: 1378
Solutions: 299

Re: If Payment Fails, can client get an email?

yep, Stripe is responsible for the processing of each subscription instance, including the retries, so it should be configurable in the Stripe settings.
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