04-08-2019 10:29 AM
when I enable Invoice overdue in notifications they are getting the overdue email too soon
where can I define this?
currently, we have invoice go out 7 days before the due date
but when we enable Invoice overdue it seems to be sending about 1 day after the 1st
not 15 days after the 1st like it should
how do we define the day the Invoice overdue email to go out on
would be nice if you let us define the day for that notification like you did for Send notifications for invoices near due date toggle
04-09-2019 07:29 AM
I'm not certain this is exactly what you're asking for, but https://community.ubnt.com/t5/UCRM-Feature-Requests/Option-to-Defer-Sending-Invoice-Overdue-Emails/i... requests an option to delay the sending of invoice overdue emails.
04-09-2019 07:38 AM
We don't do late fees
so the late fee setting dose not apply but it is set to 15 days
to give an example we send out a simple reminder email yester with clients still on qbooks
instantly 5 people payed
getting a reminder email setup correctly is extremely important
04-09-2019 07:55 AM
Reminder emails (before the due date) are available in System/Customization:
In our case, the Invoice Overdue emails are being sent too quickly following the due date.
04-09-2019 08:03 AM
same issue here
sends fine before the due date
but after due date too soon
is there a way to manually push a reminder email?
04-10-2019 03:58 AM
If you are facing some issues exactly with this type of notifications, send us a screenshot/export with the client's log to help us investigate this.