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Invoice overdue sending 1 day past due how do I change it

@UBNT-Petr 

 

when I enable Invoice overdue in notifications they are getting the overdue email too soon

 

where can I define this? 

 

currently, we have invoice go out 7 days before the due date

 

but when we enable Invoice overdue it seems to be sending about 1 day after the 1st

 

not 15 days after the 1st like it should

 

how do we define the day the Invoice overdue email to go out on

 

would be nice if you let us define the day for that notification like you did for Send notifications for invoices near due date toggle

 

 

Regular Member
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Re: Invoice overdue sending 1 day past due how do I change it

Have you set the late fee delay correctly in system->billing-> fees screen? It seems to work for us.

 

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Re: Invoice overdue sending 1 day past due how do I change it

I'm not certain this is exactly what you're asking for, but https://community.ubnt.com/t5/UCRM-Feature-Requests/Option-to-Defer-Sending-Invoice-Overdue-Emails/i... requests an option to delay the sending of invoice overdue emails.

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Re: Invoice overdue sending 1 day past due how do I change it

We don't do late fees 

 

so the late fee setting dose not apply but it is set to 15 days

 

 

@UBNT-Petr @UBNT-Ondra any help here? we have over 200 clients moved to UCRM now Really need to know how to get this working correctly

 

 

to give an example we send out a simple reminder email yester with clients still on qbooks

 

instantly 5 people payed 

 

 

getting a reminder email setup correctly is extremely important

 

 

 

 

 

Veteran Member
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Re: Invoice overdue sending 1 day past due how do I change it

Reminder emails (before the due date) are available in System/Customization:

reminder-emails.png

 

In our case, the Invoice Overdue emails are being sent too quickly following the due date.

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Veteran Member
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Re: Invoice overdue sending 1 day past due how do I change it

same issue here

 

sends fine before the due date

 

but after due date too soon

 

 

is there a way to manually push a reminder email?

Ubiquiti Employee
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Re: Invoice overdue sending 1 day past due how do I change it

@900mhzdude the "invoice overdue email notification" is sent exactly on the day when the service is suspended. There is no configuration which would modify this. (don't be confused with other notifications).
If you are facing some issues exactly with this type of notifications, send us a screenshot/export with the client's log to help us investigate this.
Veteran Member
Posts: 6,226
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Re: Invoice overdue sending 1 day past due how do I change it

I created a feature request last year to enable us to change the timing of these notifications.