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Labeling Services

We have clients with multiple subscriptions to the same service.

 

Here are two examples of a client summary screen:

client-summary-two-services.pngclient2-summary-two-services.png

 

along with invoice examples:

invoice-two-services.pnginvoice2-two-services.png

 

The first client hosts a micro-PoP at one location (and the two locations are served by different APs) which makes identifying the specific service possible.  If both locations have the same price, the client will have issues differentiating on the invoice.  If both were served by the same AP, we would have problems differentiating between them and I predict an eventual "oops!" will occur.

 

Is there some way to tag or label these to aid in differentiation?


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Ubiquiti Employee
Posts: 3,511
Registered: ‎12-10-2015
Kudos: 1248
Solutions: 271

Re: Labeling Services

You can define both: the display name and the invoice item label.

The first one is editable in the Main service box, the second one is editable in the second Billing settings box.

Selection_999(219).png

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Ubiquiti Employee
Posts: 3,511
Registered: ‎12-10-2015
Kudos: 1248
Solutions: 271

Re: Labeling Services

Sure, just override the service label while you are creating it or any time later, in the edit box:

 

Selection_999(218).png

Veteran Member
Posts: 5,653
Registered: ‎07-03-2008
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Solutions: 137

Re: Labeling Services

Thank you, Petr.  That takes care of the invoice for the client.

 

Would it be possible to display the custom Service Plan name on the client summary screen?  This will help us to identify the correct service when a customer calls in.

Ubiquiti Employee
Posts: 3,511
Registered: ‎12-10-2015
Kudos: 1248
Solutions: 271

Re: Labeling Services

You can define both: the display name and the invoice item label.

The first one is editable in the Main service box, the second one is editable in the second Billing settings box.

Selection_999(219).png

Veteran Member
Posts: 5,653
Registered: ‎07-03-2008
Kudos: 1768
Solutions: 137

Re: Labeling Services

Perfect -- thanks!

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