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Labeling Services

We have clients with multiple subscriptions to the same service.

 

Here are two examples of a client summary screen:

client-summary-two-services.pngclient2-summary-two-services.png

 

along with invoice examples:

invoice-two-services.pnginvoice2-two-services.png

 

The first client hosts a micro-PoP at one location (and the two locations are served by different APs) which makes identifying the specific service possible.  If both locations have the same price, the client will have issues differentiating on the invoice.  If both were served by the same AP, we would have problems differentiating between them and I predict an eventual "oops!" will occur.

 

Is there some way to tag or label these to aid in differentiation?


Accepted Solutions
Ubiquiti Employee
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Re: Labeling Services

You can define both: the display name and the invoice item label.

The first one is editable in the Main service box, the second one is editable in the second Billing settings box.

Selection_999(219).png

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Ubiquiti Employee
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Re: Labeling Services

Sure, just override the service label while you are creating it or any time later, in the edit box:

 

Selection_999(218).png

Veteran Member
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Re: Labeling Services

Thank you, Petr.  That takes care of the invoice for the client.

 

Would it be possible to display the custom Service Plan name on the client summary screen?  This will help us to identify the correct service when a customer calls in.

Ubiquiti Employee
Posts: 3,923
Registered: ‎12-10-2015
Kudos: 1381
Solutions: 299

Re: Labeling Services

You can define both: the display name and the invoice item label.

The first one is editable in the Main service box, the second one is editable in the second Billing settings box.

Selection_999(219).png

Veteran Member
Posts: 5,967
Registered: ‎07-03-2008
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Re: Labeling Services

Perfect -- thanks!

Veteran Member
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Re: Labeling Services

this does not seem to work in the latest beta is it a bug or are you guys changing things? @UBNT-Petr

Ubiquiti Employee
Posts: 3,923
Registered: ‎12-10-2015
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Re: Labeling Services

@900mhzdude it works perfectly. Please send a screenshot if you think something is wrong.
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Veteran Member
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Re: Labeling Services

@UBNT-Petr I sent you an email

 

Maybe I'm missing something but it's not working for us anymore