04-02-2019 08:04 AM
customers are giving us a hard time with late fees - because they do not understand the invoice line of the fee.
I would love to see the late fee line to be a bit more detailed. Like:
Late fee for invoice 123 due at 2/2/19 but paid on xxx
Late fee for invoice 123 due at 2/2/19 paid xxx days late
.... somthing to make it easier to understand for the client. IMHO, it would elimenate a lot of questions, bad feelings
04-02-2019 08:25 AM
another option would be to generate an invoice the moment the late fee is charged.
- the client can see and pay it when they pay the late invoice
- shows up clerly in the account statement
- clould be voided easily
04-03-2019 03:39 AM
Basically, the fee is added to the next recurring invoice automatically. If you want, you don't need to wait and you can create a new invoice specifically for this fee.
A possible auto invoicing of the fee itself could be also an option, but please create a new feature request for this https://community.ubnt.com/t5/UCRM-Feature-Requests/idb-p/UCRM-Ideas
04-04-2019 02:00 AM