Member
Posts: 120
Registered: ‎09-27-2013
Kudos: 73
Solutions: 6

Late fee billing

customers are giving us a hard time with late fees - because they do not understand the invoice line of the fee.

 

I would love to see the late fee line to be a bit more detailed. Like:

 

Late fee for invoice 123 due at 2/2/19 but paid on xxx

or

Late fee for invoice 123 due at 2/2/19 paid xxx days late

 

.... somthing to make it easier to understand for the client. IMHO, it would elimenate a lot of questions, bad feelings

 

Oskar

Established Member
Posts: 2,047
Registered: ‎07-17-2009
Kudos: 238
Solutions: 6

Re: Late fee billing

Also it seems if I delete a late fee charge from an invoice, it will show up on the next month's invoice.
Member
Posts: 120
Registered: ‎09-27-2013
Kudos: 73
Solutions: 6

Re: Late fee billing

another option would be to generate an invoice the moment the late fee is charged.

 

- the client can see and pay it when they pay the late invoice

- shows up clerly in the account statement

- clould be voided easily

 

 

Ubiquiti Employee
Posts: 4,170
Registered: ‎12-10-2015
Kudos: 1480
Solutions: 315

Re: Late fee billing

Hi, this is the documentation for the fees: https://ucrm-demo.ubnt.com/help/service-fees

Basically, the fee is added to the next recurring invoice automatically. If you want, you don't need to wait and you can create a new invoice specifically for this fee.

A possible auto invoicing of the fee itself could be also an option, but please create a new feature request for this https://community.ubnt.com/t5/UCRM-Feature-Requests/idb-p/UCRM-Ideas
Member
Posts: 120
Registered: ‎09-27-2013
Kudos: 73
Solutions: 6

Re: Late fee billing

@UBNT-Petr,

 

thanks. It is working as designed, no doubt. But maybe it could be a bit better.

Enhancement request submitted

 

Thanks

Oskar

Highlighted
Ubiquiti Employee
Posts: 4,170
Registered: ‎12-10-2015
Kudos: 1480
Solutions: 315

Re: Late fee billing

Sure, there's always a lot to improve. I'd love to satisfy everyone but unfortunately, there are hundreds of "small tasks" like this. Some of them must be postponed but that voting in the feature request section helps us a lot.