03-20-2019 11:46 PM
I am having troubles with the network suspension feature.
I have the suspension set for 5 days past due, however the suspension does not take place untill the bill is past 35 days past due. Where can I check to ensure that the suspension is working correctly?
This client will finally suspend once it hits past 30 days.
03-21-2019 09:05 AM
Also note, that only the invoices with "service item" can cause the suspension of the service (invoices with product items can't)
04-03-2019 04:17 PM
Is there a way to filter the log by invoice sent or past due? I have attached a screenshot showing that services are past due and still not suspending.
Let me know where I can find other logs and if I can filter them.
04-04-2019 02:25 AM
Regarding the suspension which wasn't triggered, please send me a PM with the whole client's log export (go to the client's profile page and export the log at the bottom)