Reply
Veteran Member
Posts: 4,570
Registered: ‎05-19-2009
Kudos: 824
Solutions: 23

Re: New UCRM hotfix versions 2.14.3 and 2.15.0-beta2 released!

UNMS is inside of your UCRM Docker? I'm going to check mine.. that does not seem right

Emerging Member
Posts: 46
Registered: ‎08-06-2008
Kudos: 3

Re: New UCRM hotfix versions 2.14.3 and 2.15.0-beta2 released!

output of "docker logs ucrm_web_app_1" in attached file

Ubiquiti Employee
Posts: 1,385
Registered: ‎03-21-2016
Kudos: 226
Solutions: 155

Re: New UCRM hotfix versions 2.14.3 and 2.15.0-beta2 released!

@SDH please check your PM

Ubiquiti Employee
Posts: 1,385
Registered: ‎03-21-2016
Kudos: 226
Solutions: 155

Re: New UCRM hotfix versions 2.14.3 and 2.15.0-beta2 released!

The problem was resolved, there was a stuck maintenance file, probably from running the update manually. UCRM should have been able to recover from this anyway, but there is actually a bug in deleting this particular file when booting. This does not affect the in-app update, since the script deletes the file on its own, but the manual update does not do this.

The auto-recovery will be fixed in next UCRM releases.

Regular Member
Posts: 477
Registered: ‎05-29-2014
Kudos: 100
Solutions: 7

Re: New UCRM hotfix versions 2.14.3 and 2.15.0-beta2 released!

Another flawless in-app upgrade from 2.14.1 to 2.14.3.  You guys are 10 for 10 of successful updates with no issues or problems whatsoever.  Great work!

Regular Member
Posts: 376
Registered: ‎01-18-2017
Kudos: 123
Solutions: 13

Re: New UCRM hotfix versions 2.14.3 and 2.15.0-beta2 released!

Flawless upgrade today. Great work UBNT!!!

Emerging Member
Posts: 60
Registered: ‎03-01-2018
Kudos: 4

Re: New UCRM hotfix versions 2.14.3 and 2.15.0-beta2 released!

UBNT @UBNT-Petr @UBNT-Ondra Me gustaria que nos ayudaran en lo siguiente.

En la opcion del cliente haya un campo de la permanencia restante esto nos ayudaria mucho tanto cliente como proovedor para saber cuanta permanencia queda dependiendo el mes que se coloque en servicios. Captura de pantalla 2018-12-20 a la(s) 11.46.37 p. m..png

 

Segundo.
Seria ideal o lo mas logico que si colocamos PERMANENCIA como en la imagen anterior, vaya disminuyendo segun el mes que va transcurriendo.
es decir el sistema haga el siguiente proceso. 
COBRO POR RETIRO ANTICIPADO $VALOR$ ej: 200 EUROS
PERMANENCIA %MES% ej: 24 MESES

 

entonces si el cliente se reita en el mes 17 el sistema pueda hacer la siguiente operacion
OPERACION
200 EUROS / 24 MESES * 17 MESES - 200 EUROS = TOTAL A PAGAR POR RETIRO 58 EUROS

 Captura de pantalla 2018-12-21 a la(s) 12.01.17 a. m..png

 

Captura de pantalla 2018-12-20 a la(s) 11.43.39 p. m..png

Emerging Member
Posts: 60
Registered: ‎03-01-2018
Kudos: 4

Re: New UCRM hotfix versions 2.14.3 and 2.15.0-beta2 released!

UBNT @UBNT-Petr @UBNT-Ondra Me gustaria que nos ayudaran en lo siguiente.

En la opcion del cliente haya un campo de la permanencia restante esto nos ayudaria mucho tanto cliente como proovedor para saber cuanta permanencia queda dependiendo el mes que se coloque en servicios. Captura de pantalla 2018-12-20 a la(s) 11.46.37 p. m..png

 

Segundo.
Seria ideal o lo mas logico que si colocamos PERMANENCIA como en la imagen anterior, vaya disminuyendo segun el mes que va transcurriendo.
es decir el sistema haga el siguiente proceso. 
COBRO POR RETIRO ANTICIPADO $VALOR$ ej: 200 EUROS
PERMANENCIA %MES% ej: 24 MESES

 

entonces si el cliente se reita en el mes 17 el sistema pueda hacer la siguiente operacion
OPERACION
200 EUROS / 24 MESES * 17 MESES - 200 EUROS = TOTAL A PAGAR POR RETIRO 58 EUROS

 Captura de pantalla 2018-12-21 a la(s) 12.01.17 a. m..png

 

Captura de pantalla 2018-12-20 a la(s) 11.43.39 p. m..png

Ubiquiti Employee
Posts: 3,907
Registered: ‎12-10-2015
Kudos: 1378
Solutions: 299

Re: New UCRM hotfix versions 2.14.3 and 2.15.0-beta2 released!

@Felipe9603 and others who would like to prorate the early termination fee according to the remaining months of the contract, please upvote this feature request:
https://community.ubnt.com/t5/UCRM-Feature-Requests/Early-termination-fee-should-be-the-remaining-mo...
New Member
Posts: 11
Registered: ‎04-12-2017

Re: New UCRM hotfix versions 2.14.3 and 2.15.0-beta2 released!

Hello 

 

Wishing everyone all the best for the season, firstly.

 

I was able to update to 2.15.0-beta2 successfully, but this morning I noticed that I had an issue with my google sync, I had this error before and server reboot cured the problem so I did that, but since the reboot, my URCM Web UI will not load.


I have tried the following -

cd /home/ucrm
sudo docker-compose stop
sudo docker-compose rm
sudo docker-compose up -d

 

any assistance would be appreciated. 

 

Ubiquiti Employee
Posts: 3,907
Registered: ‎12-10-2015
Kudos: 1378
Solutions: 299

Re: New UCRM hotfix versions 2.14.3 and 2.15.0-beta2 released!

@itsupportja be patient, the rebooting can take several minutes. Anyway, you can use this to debug:

 

sudo docker ps

sudo docker logs ucrm_web_app_1

 

New Member
Posts: 11
Registered: ‎04-12-2017

Re: New UCRM hotfix versions 2.14.3 and 2.15.0-beta2 released!

Still having the issues

 

Please see the attached log and advise 

Ubiquiti Employee
Posts: 3,907
Registered: ‎12-10-2015
Kudos: 1378
Solutions: 299

Re: New UCRM hotfix versions 2.14.3 and 2.15.0-beta2 released!

@itsupportja seems there is some issue with the SSL certificate.

 

nginx: [emerg] PEM_read_bio_X509_AUX("/etc/nginx/ssl/letsencrypt/fullchain.pem") failed (SSL: error:09FFF06CMan TongueEM routines:CRYPTO_internal:no start line:Expecting: TRUSTED CERTIFICATE)

 

You could probably remove it, the guide is here: https://community.ubnt.com/t5/UCRM/Help-with-UCRM/m-p/2570998#M12313

New Member
Posts: 11
Registered: ‎04-12-2017

Re: New UCRM hotfix versions 2.14.3 and 2.15.0-beta2 released!

worked, 

When i try to re-enable ssl certificate via system/tools/ssl-certificate, the app crashes with the following message

 

"It looks like we're having issues.
Our team has been notified. If you'd like to help, tell us what happened below"

 

 

Ubiquiti Employee
Posts: 3,907
Registered: ‎12-10-2015
Kudos: 1378
Solutions: 299

Re: New UCRM hotfix versions 2.14.3 and 2.15.0-beta2 released!

yes, we've got the error message. We will investigate it and fix in the next release.
Emerging Member
Posts: 115
Registered: ‎12-13-2017
Kudos: 60
Solutions: 3

Re: New UCRM hotfix versions 2.14.3 and 2.15.0-beta2 released!

Found an urgent bug in Beta 2.15.0-beta2. When adding a service to a Client Lead or Client, you can not hit save. I've duplicated this on Chrome and Firefox on 2 different computers. This stops me from adding any services at this time.

 

 

2018-12-27_12-43-48.png

Ubiquiti Employee
Posts: 3,907
Registered: ‎12-10-2015
Kudos: 1378
Solutions: 299

Re: New UCRM hotfix versions 2.14.3 and 2.15.0-beta2 released!

@BosCloud we couldn't reproduce this issue. What exactly happens when you hit "save"? Some error message? please send it to us.
Does this happen to you for all clients and for all leads?
Emerging Member
Posts: 115
Registered: ‎12-13-2017
Kudos: 60
Solutions: 3

Re: New UCRM hotfix versions 2.14.3 and 2.15.0-beta2 released!

Hi Petr, I figured out what the real issue was.

 

MY "Forward" Invoicing was set to generate invoices 31 days before, which the system does not like. Unfortunately, it only shows you that the limit is 30 when the "More Settings" tab is expanded.

 

I could not save because my invoicing was set to 31 which is over the limit, but the system did not make it clear, because I did not have "more settings" dropped down.

 

Once I dropped the Invoicing days from 31 to 30 it let me save the new service.

2018-12-28_08-51-39.png

 

 

New Member
Posts: 12
Registered: ‎09-14-2016

Re: New UCRM hotfix versions 2.14.3 and 2.15.0-beta2 released!

Hola,  estoy usando la versión 2.14.3 de UCRM, tengo 2 organizaciones configuradas, la organización "A" con la moneda Bs. y la organización "B" con la moneda USD. Necesito cambiar algunos clientes de la organicación A para la organización B. Esto es posible?

Ubiquiti Employee
Posts: 3,907
Registered: ‎12-10-2015
Kudos: 1378
Solutions: 299

Re: New UCRM hotfix versions 2.14.3 and 2.15.0-beta2 released!

Thanks for reporting @BosCloud this will be fixed asap.
Reply