12-28-2018 02:56 PM
12-29-2018 01:35 AM
I'm having an urgent issue with draft generation: no matter how many days in advance is set, no generation occours. I tried manual generation of draft and nothing happens. Log shows:
10:28:43 INFO [app] Searching for clients for invoice generation (invoicing day "2018-12-29").
10:28:44 INFO [app] Enqueued 36 clients for invoice generation.
Clients are actually about 1000 and all services period end at the end of month.
thanks in advance
12-29-2018 01:50 AM
12-29-2018 07:36 AM
Further investigation revealed 2 possible bug:
1. pgbouncer not running
2018-12-29 10:35:39,550 INFO success: pgbouncer entered RUNNING state, process has stayed up for > than 0 seconds (startsecs)
2018-12-29 10:35:39.550 861 FATAL @SRC/main.c:628 in function check_pidfile(): pidfile exists, another instance running?
This problem showed up appearently after reboot
2. when all draft were generated on 30/11/18, last invoiced date was set to 31/12/18 as well as Next invoicing day; this explains why is not generating any draft now. We reverted back a few clients to 30/11/18 and drafts were generated but last invoiced date was then set to 31/1/19, same as the Next invoicing day.
Both problems are quite blocking... is it a problem with our installation/update or is it a bug?
12-31-2018 02:09 AM
@stefanormc which UCRM version are you currently running?
> when all draft were generated on 30/11/18, last invoiced date was set to 31/12/18 as well as Next invoicing day; this explains why is not generating any draft now.
I believe this is correct. Your invoicing period is set from 1st to last day of a month. And you are generating the invoice 1 day in advance, which is for example:
1st Dec - 1 = 30th Nov
1st Jan - 1 = 31th Dec (that's why no invoice is generated on 30th Dec or before)
Are you sure there are some clients' services eligible for invoicing which are not invoiced yet? If so, please send us a screenshot of the service's billing configuration + the export of the client's log which could be helpful for investigation.
01-01-2019 01:00 PM
Nice the proforma
Can we have a function to separete the view of regular invoice and proforma
The possibility to view only proforma or only the invoice
01-02-2019 12:35 AM
01-03-2019 07:52 PM
UCRM no longer sends new invoice notification to clients. Two separate UCRM installs, same behavior. Notification to events are sent to company email.
01-04-2019 09:03 AM - edited 01-04-2019 09:19 AM
@subseven-group please make sure the "demo mode" is disabled. Demo mode is used exactly for this reason: to send all the emails to you instead of the clients. Read more about sandbox: https://help.ubnt.com/hc/en-us/articles/225882688-UCRM-Sandbox-Mode
also check whether your clients have correct emails configured.
01-04-2019 09:35 AM
That's not the case. Demo is definetily disabled. It was working before the update. All email contacts are correct. Updating to beta3 now to see if it fixes the issue.
01-04-2019 09:45 AM
01-04-2019 09:55 AM - edited 01-04-2019 10:06 AM
There are 2 sections the one you pointed out is for global notification, which works and Client Notifications which is not working, but is on.
01-04-2019 10:07 AM
that's really odd been working fo us
01-04-2019 10:13 AM
I can confirm that after upgrading to Beta 3 it's still not working. So if we create an invoice manually and click save and send, the invoice gets send out without issue, if the invoice is automatically generated from services it's not being to send queue and client email does not receive it.
01-04-2019 10:18 AM - edited 01-04-2019 10:19 AM
sounds like the billing tag was removed from the clients contact email
also, note that plugins such as the tower coverage plugin strip the billing tag when they create the lead
so be sure to add the billing and general tags back before converting a lead to client
01-04-2019 10:35 AM
Checked all flags. They are on: Billing and General. No plugins are being used. This is same behavior across 2 different iterations of UCRM. After the invoice is generated via services and you go to Invoices you can see an email icon next to newly generated invoice. If clicked than the email is sent. Looks like automatic invoice sending is disabled even though it's enabled in the System->Customization->Notification Settings.
01-04-2019 11:11 AM
@subseven-group please check the client log, and let us know if you some error message there or whether you don't see any notice about sent email at all. (You can also check the globel mailing log at: System > Logs > Email log)
01-04-2019 11:12 AM
what about under /system/billing/invoicing
do you have Approve and send invoices automatically ON ??