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Member
Posts: 157
Registered: ‎10-09-2012
Kudos: 37
Solutions: 3

New invoice email doesn't attach pdf anymore?

[ Edited ]

I'm not sure what update did this but I don't believe pdf invoices are being sent to my customers anymore (even though I still get an email sent to me saying that the pdf invoices have been sent out) and I don't see any option to re-enable it. This is a problem for me as I have a few customers that rely on the pdf in their email every month.

 

Is there an option to re-enable this? If not, can we add one? Also, it would be nice to have a global on/off and/or per-customer option.

Member
Posts: 157
Registered: ‎10-09-2012
Kudos: 37
Solutions: 3

Re: New invoice email doesn't attach pdf anymore?

Can anyone help me with this?

Ubiquiti Employee
Posts: 3,804
Registered: ‎12-10-2015
Kudos: 1345
Solutions: 294

Re: New invoice email doesn't attach pdf anymore?

Hi, do you mean the whole email was not sent or it was sent but the PDF attachment is missing? - Check the client's log on the bottom of the client's profile page.

Please send us this additional info:
- Which UCRM version do you have?
- Was it manual invoice create & send or automatic batch invoicing?
Member
Posts: 157
Registered: ‎10-09-2012
Kudos: 37
Solutions: 3

Re: New invoice email doesn't attach pdf anymore?

The emails are being sent but the PDF isn't attached like it was before.

 

Installed version: 2.14.7

These are automatic invoices.

Member
Posts: 157
Registered: ‎10-09-2012
Kudos: 37
Solutions: 3

Re: New invoice email doesn't attach pdf anymore?

Any help on this would be great.

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Ubiquiti Employee
Posts: 3,804
Registered: ‎12-10-2015
Kudos: 1345
Solutions: 294

Re: New invoice email doesn't attach pdf anymore?

we will investigate this asap
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