New Member
Posts: 6
Registered: ‎12-26-2017
Kudos: 1

Paypal Payment not showing

I have a customer that established monthly recurring payments via the billing portal. He set it up on 12/22. The first payment was supposed to post on 1/7/2018. The payment posted to our Paypal on schedule, but no payment is showing under client's info or payment info in UCRM. Other customer's PayPal payments show up in UCRM, just not this one. How do I get it to show up other than entering the payment manually? 

Ubiquiti Employee
Posts: 3,280
Registered: ‎12-10-2015
Kudos: 1163
Solutions: 256

Re: Paypal Payment not showing

This seems like some issue with PayPal, please log in to your PayPal account, and check whether there are some errors with webhooks. Then, try to resend this payment again (from your PayPal account to UCRM)