Member
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Registered: ‎04-03-2017
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Accepted Solution

SUPPPPPER ANNOYYING

PLEASE, PLEASE, PLEASE, limit the subject line to 100 characters and make it easier for clients to understand that thre subject line of the new ticket thing is NOT the place to be typing the entire message.  I think this is urgent enough to fix right away.


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Ubiquiti Employee
Posts: 4,170
Registered: ‎12-10-2015
Kudos: 1477
Solutions: 315

Re: SUPPPPPER ANNOYYING

@HyperFusion

this issue has been solved in c2.15.2

 

Check the changelog entry:

 

Ticket subject limited to 80 characters. The input longer than 80 characters becomes part of the ticket message (applies only to the input from UCRM Client Zone, not from IMAP ticketing import).

 

Note that subjects of emails imported are not modified, also the old already created tickets haven't been changed by UCRM.

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Ubiquiti Employee
Posts: 4,170
Registered: ‎12-10-2015
Kudos: 1477
Solutions: 315

Re: SUPPPPPER ANNOYYING

ok, limitations for ticket's subject makes sense. We will handle this. However, note that tickets loaded from IMAP emails can't be limited.
Member
Posts: 214
Registered: ‎04-03-2017
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Re: SUPPPPPER ANNOYYING

Well, I would think that the import can count characters in a string, then if the string is over a certain amount of characters, have UCRM shift the subject to the notes field.  Or at least give us the option to do so.  Most people have email programs figured out.

Ubiquiti Employee
Posts: 4,170
Registered: ‎12-10-2015
Kudos: 1477
Solutions: 315

Re: SUPPPPPER ANNOYYING

@HyperFusion

this issue has been solved in c2.15.2

 

Check the changelog entry:

 

Ticket subject limited to 80 characters. The input longer than 80 characters becomes part of the ticket message (applies only to the input from UCRM Client Zone, not from IMAP ticketing import).

 

Note that subjects of emails imported are not modified, also the old already created tickets haven't been changed by UCRM.

Member
Posts: 214
Registered: ‎04-03-2017
Kudos: 164

Re: SUPPPPPER ANNOYYING

@UBNT-Petr  I see it now.  Thank you.