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Emerging Member
Posts: 53
Registered: ‎12-15-2016
Kudos: 5

Service edit - error

Hello,

 

the service can not be edited even if no invoice is created. See attachement ..

 

AN

Výstřižek.PNG
Ubiquiti Employee
Posts: 3,816
Registered: ‎12-10-2015
Kudos: 1345
Solutions: 295

Re: Service edit - error

We will investigate this, please provide this info:
- are you sure there is no invoice or proforma created?
- what is the service's "invoicing start date"?
- what is your UCRM version?
Ubiquiti Employee
Posts: 3,816
Registered: ‎12-10-2015
Kudos: 1345
Solutions: 295

Re: Service edit - error

@adc could you please send us the export of the client's log? (go to the client profile and click to export the log on the bottom of the page)
Ubiquiti Employee
Posts: 3,816
Registered: ‎12-10-2015
Kudos: 1345
Solutions: 295

Re: Service edit - error

[ Edited ]

@adc we were not able to reproduce this bug, please send us the log export for the given client. You can find the export button here:

 

Selection_999(347).png

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