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Emerging Member
Posts: 58
Registered: ‎06-25-2014
Kudos: 2

Suspended client... isn't

I'm setting up a UCRM instance and have been trying to get the suspend feature to work.  I've got a client and I can adjust bandwidth up or down by changing the plans but if I manually suspend the client it still works...  Am I missing a step?

 

Thanks!

 

 

Ubiquiti Employee
Posts: 3,804
Registered: ‎12-10-2015
Kudos: 1345
Solutions: 294

Re: Suspended client... isn't

@mdchaser In the current UCRM version, the suspension feature needs some manual configuration of your gateway router. Please refer to this guide:
https://help.ubnt.com/hc/en-us/articles/220161007-UCRM-Setting-up-Network-Devices-Suspension-Feature
Emerging Member
Posts: 58
Registered: ‎06-25-2014
Kudos: 2

Re: Suspended client... isn't

Awesome, that got me half way there!  I can now suspend a client and that client stops transferring data except to the IP of my UCRM instance.  It will not redirect however.  I just get a timeout when going to a website.  I can point to the UCRM ip on port 81 and I get the suspended message.  Any thoughts on why the redirect isn't working?

 

Thanks!

Regular Member
Posts: 321
Registered: ‎01-18-2017
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Re: Suspended client... isn't

You cannot redirect https, only http.

Member
Posts: 231
Registered: ‎11-18-2009
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Solutions: 5

Re: Suspended client... isn't

@mdchaser,

 

While @clarkraymond is 100% correct, I have made some scripts and firewall rules that take advantage of the Windows, iOS and Android operating system's Captive Portal Detection, which opens a browser (normally to get additional login information) and loads the UCRM suspension page and login.  Basically, accomplishing the same thing.  It requires some special firewall rules on the CPE devices, but my entire system is doing all suspensions from the CPE devices using custom scripts.

 

I will be sharing the information shortly, as I find it is an absolute must for successful deployment of the UCRM system.  Keep you posted.

Emerging Member
Posts: 58
Registered: ‎06-25-2014
Kudos: 2

Re: Suspended client... isn't

Thank you, that would be most helpful! I'm aware that it will only redirect port 80, no luck with that either unfortunately.
Ubiquiti Employee
Posts: 3,804
Registered: ‎12-10-2015
Kudos: 1345
Solutions: 294

Re: Suspended client... isn't

@mdchaser this might help: https://community.ubnt.com/t5/UCRM-Complete-WISP-Management/Suspension-Device-Recognition/m-p/207872...
You should esure that:
1) the client's IP must be recognized by the suspension page (so no NAT should be used between client and ucrm)
2) the http response from UCRM to client should be routed through the router or the http response will be dropped by the client (in other words, ucrm should be in another subnet than your clients)
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