02-01-2018 08:28 AM
UCRM is beta iOS dose not allow beta app's in this line of work switching to iOS is a bad idea you can't even do a simple Rf scan iOS is Soo locked down
02-25-2018 08:54 PM
HI All Experts,
I need your help guys. In UCRM i am new and please advise me how to setup ucrm in Mobile app as it's required url user name and password and for that do i have to install any software or how to access my network
in my network i am using mikrotik as server and all ubnt devices like air fiber and nanostation , loco and power beam as client devices
Please let me know i will be thank full of you guys
02-25-2018 09:11 PM
Note that UCRM and UCRM mobile app can help you with billing and customer management, ticketing, etc. (you can use it with any hardware)
If you are looking for network management and device setup tools (for UBNT devices), take a look at UNMS and UNMS mobile app
02-27-2018 09:10 PM
I have UCRM installed on Digital Ocean and can reach it by IP. When using a mobile device is it as simple as using the IP or does it need a URL? I can't get it to work with the IP.
02-28-2018 12:40 AM
Hello @Alab1129, if you can reach your UCRM via IP on your computer, you can get a mobile app link QR code to connect the mobile device. Click your username in the top right corner of UCRM and go to the "My Account" page. There you can find the "Mobile application" section and a "Connect" button inside of it. If you click it, QR code will appear, scan it with UCRM app, and it should work.
Please note, you need to have at least the "Server IP" filled in at the "System -> Settings -> Application" section. Otherwise the link used in QR code, cannot be generated.
05-02-2018 04:05 AM
05-02-2018 06:14 AM
The ability to add a customer, to enter a payment on existing account, etc
If it was easy, everyone would be doing it!
"Found it! It was an interface problem between the seat and the keyboard."
05-02-2018 06:24 AM
@UBNT-Petr We also are waiting for the app to become useful for our technicians.
We have tested it some time ago and what I remember is that we could not use it instead of our current task management software because of this (list is certainly not complete ...):
- a task for a technician is attached to a client. But the technician is not even able to see the details or services of that client. When you click on the name of the client you see a list with all the clients instead of the details for the client.
- adding (or maybe better described 'subscribing') more than one employee to a task is not possible
- searching through completed tasks is not possible
- dashboard view is not very usable. It does not mention for example 'open jobs'.
- services do not mention the service device IP, the IP (device) that the CPE is connected to, ...
05-02-2018 07:44 AM
1) this will be done for sure
2) this is in our scope for the web app, first. Then it will enabled in the movile app too
3) this could be added
4,5) these requests are tricky. To keep the mobile app simple and intuitive, it can't comprise all of the web app features. We will try to focus on the most useful though.
05-02-2018 08:09 AM
05-03-2018 03:41 AM
I honestly think that the network data that is in UCRM now (what you call the most important stuff) is the only data that is needed.
Maybe it would be helpful if UCRM detected the device a clients CPE is connected to (it does so for unknown devices ...). But other than that we do not need more network services than what is currently available in UCRM.
If that data would also be available in the app it would be usable for our technicians for sure.
05-03-2018 11:10 PM
Hi, is client searching working in the mobile app? Have android and latest beta ucrm server, but searching by client ID or custo mclient ID is not working. And searching by name gives weird results..