07-11-2018 12:25 PM - edited 07-11-2018 01:06 PM
We just finally got out of Demo Mode we have Client Notifications turned off
I created a Job for my self and a Ticket for a customer
Neather send a Alert to my Email that A Job or a TIcket was created for me
What am I missing?
@UBNT-Petr really need help on this one starting to get a little scared all that work getting out of demo mode was for nothing
07-11-2018 05:40 PM - edited 07-11-2018 05:40 PM
When an admin creates a ticket, notifications are not sent to administrators.
From the ticket help documentation.
Administrators are notified about a new ticket or a new ticket comment added by the client either from the client-zone contact form or through the email sent to the ticketing inbox. Note that notifications about a new ticket or a new ticket comment created by an administrator is never sent to administrators.
07-11-2018 07:33 PM
07-12-2018 04:32 AM
we plan to improve the system notification config to give you more options and more control of what recipient or sender address is used for each notification. We could probably add a new option to send notifications about tickets created by admins but is that really important? If you think so, please craete a new feature request. You can also consider creating a job and assigning (schedule) it to some user. This job will then be visible in the user's scheduling timeline, in mobile app, and in google calendar (if the sync is set)
07-12-2018 04:36 AM
Yes it's imoimport for admins to get alerts and I'm shocked that's even a question
I'll make a new feature request Soon as I get time but
1: Admins should be alerted of tickets and jobs assigned to them
2: alert notice should pop up on phone from UCRM app
07-18-2018 08:24 AM
has anyone figured out how to get job or ticket alerts from UCRM?
i tried a new user group still no alerts when Jobs or tickets are created
07-18-2018 08:44 AM