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Member
Posts: 160
Registered: ‎07-05-2017
Kudos: 33
Solutions: 2

UCRM downloads getting stuck

so it been doing this the BEGENING when we try to export multiples PDF or CSV the download stay on pending until i reboot the server ...

 

under : System/Tools/Downloads

Ubiquiti Employee
Posts: 4,153
Registered: ‎12-10-2015
Kudos: 1469
Solutions: 315

Re: UCRM downloads getting stuck

@Dp466 the file should become available within a moment (depending on the size of the file) when you refresh the page. Please give it a try, if it this doesn't help, let us know.
Member
Posts: 160
Registered: ‎07-05-2017
Kudos: 33
Solutions: 2

Re: UCRM downloads getting stuck

i waited a day  ... don't know if this enough ?Icon Wink

 

even after the update to 2.15.2 ...

Member
Posts: 160
Registered: ‎07-05-2017
Kudos: 33
Solutions: 2

Re: UCRM downloads getting stuck

and its not heavy ...its 20 PDF payments 

Ubiquiti Employee
Posts: 4,153
Registered: ‎12-10-2015
Kudos: 1469
Solutions: 315

Re: UCRM downloads getting stuck

We couldn't reproduce this issue so far. Can you please specify which export exactly did your requested? Maybe with a screenshot?
+ can you send us this log file which could help us investigate your issue? /home/ucrm/data/ucrm/log/ucrm/app/logs/prod.log
Member
Posts: 160
Registered: ‎07-05-2017
Kudos: 33
Solutions: 2

Re: UCRM downloads getting stuck

 
Capturedlucrm.PNG
Capturedlucrm.PNG
Attachment
Ubiquiti Employee
Posts: 4,153
Registered: ‎12-10-2015
Kudos: 1469
Solutions: 315

Re: UCRM downloads getting stuck

Thanks, we will check this.
Member
Posts: 160
Registered: ‎07-05-2017
Kudos: 33
Solutions: 2

Re: UCRM downloads getting stuck

alright thanks @UBNT-Petr 

Ubiquiti Employee
Posts: 4,153
Registered: ‎12-10-2015
Kudos: 1469
Solutions: 315

Re: UCRM downloads getting stuck

[ Edited ]

@Dp466 so far, we were not able to reproduce this error. Can you please try these to help us investigate the cause of this issue?
- try to export only one payment, (a test payment with), is this working?
- try to identify the existing payments which can't be exported. Do they come from some online gateway, API? Are there some special data stored on the payment?

 

you can also try to restart your UCRM.

cd /home/ucrm
sudo docker-compose stop
sudo docker-compose rm
sudo docker-compose up -d
Member
Posts: 160
Registered: ‎07-05-2017
Kudos: 33
Solutions: 2

Re: UCRM downloads getting stuck

@UBNT-Petr 

 

Now all download are stuck ....

i need to restart or update UCRM to be able to download again for 4-5 days ...

 

 

when it start to do it ... everyone and every payment are stuck

Member
Posts: 160
Registered: ‎07-05-2017
Kudos: 33
Solutions: 2

Re: UCRM downloads getting stuck

@UBNT-Petr Captureexport.PNG

when I export only 1 payment with the receipt export (PDF)... it work

multiple receipt(PDF) ... not working

and the "Export PDF" does not work whatever we do ...