Member
Posts: 151
Registered: ‎07-05-2017
Kudos: 30
Solutions: 2

UCRM downloads getting stuck

so it been doing this the BEGENING when we try to export multiples PDF or CSV the download stay on pending until i reboot the server ...

 

under : System/Tools/Downloads

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Ubiquiti Employee
Posts: 4,034
Registered: ‎12-10-2015
Kudos: 1424
Solutions: 312

Re: UCRM downloads getting stuck

@Dp466 the file should become available within a moment (depending on the size of the file) when you refresh the page. Please give it a try, if it this doesn't help, let us know.
Member
Posts: 151
Registered: ‎07-05-2017
Kudos: 30
Solutions: 2

Re: UCRM downloads getting stuck

i waited a day  ... don't know if this enough ?Icon Wink

 

even after the update to 2.15.2 ...

Member
Posts: 151
Registered: ‎07-05-2017
Kudos: 30
Solutions: 2

Re: UCRM downloads getting stuck

and its not heavy ...its 20 PDF payments 

Ubiquiti Employee
Posts: 4,034
Registered: ‎12-10-2015
Kudos: 1424
Solutions: 312

Re: UCRM downloads getting stuck

We couldn't reproduce this issue so far. Can you please specify which export exactly did your requested? Maybe with a screenshot?
+ can you send us this log file which could help us investigate your issue? /home/ucrm/data/ucrm/log/ucrm/app/logs/prod.log