07-06-2016 06:43 PM
Well i installed UCRM today and looking through it and reading the manuals i'm quiet confused on how to setup the suspend feature
do i understand it right that i can let UCRM make changes in the edgerouter to send http requests from the customers router ip to walled garden
How is it done using the client antennas ?
maybe a howto for dumbasses like me on the whole situation in plain english would be great
07-07-2016 07:53 AM - edited 07-07-2016 08:20 AM
Hello @zombu2, there is pretty nice guide for the suspend feature on https://help.ubnt.com/hc/en-us/articles/218890848-UCRM-Billing-Network-and-Suspend-Feature Check it out and if you have any questions after reading that, feel free to ask.
Also to answer your question, yes UCRM makes changes in the edgerouter. It creates list of IP addresses to be blocked. You must then set up rules for this list to redirect to walled garden.
The blocking is done on the edgerouter, not client antennas, the IP in list should be that of clients antenna.
07-07-2016 06:39 PM - edited 07-07-2016 07:24 PM
You know honestly i would not call that a good guide i have been trying for hours now to connect the ER8 Pro to this dam# thing and i'm ready to shoot it
EDIT: a little bit later now and both the manual and the crm is crap so far error 500 on ceating a customer no explanation on how to connect the ER8Pro to the crm ...oh did i mention there is error 500 everywhere
No explanation (that i found ) on how to connect the the m5 to a customer to have the auto suspend active etc etc
If a ubiquiti employee wants to teamviewer in and show me on a sample config aka router and 1 client what to do would make the whole thing a lot more easyer
If this sounded a bit harsh my apologies i just lost 40% of my hail pulling it out while trying to configure this ....also i'm just a tad aggrovated by this
07-11-2016 03:34 AM
We have this knowledge base section related to UCRM.
Talking about the network/suspend faetures and setting your network devices these guides might be helpful:
- UCRM Billing - Setting up Network Devices - Here you should see a complete guide how to setup Firewall/Nat rules for ER8. Please make sure you have followed all the instructions such as enabling SSH (port 22) on your router
- UCRM Billing - How to Setup Network, Client Services and Suspension
- UCRM Billing - Network and Suspend Feature
This feature should work, we don't know about any opened issue regarding UCRM connecting to devices.
However if you find any problems let us know. You can go through these steps to debug it:
- If the connection from UCRM to ER8 fails you should see a log on device page.
- If UCRM succeeds to connect and there is suspended client service, you should be able to see a BLOCKED_USERS list of IPs
Note that this is just the beginning of our develpment, some features will be enahanced to avoid excessive manual settings etc. We are working on documentation and even a more friendly user guide implemented inside the UCRM.
07-12-2016 09:54 AM
I had the same issue with the ER-8. Make sure you are using the latest firmware. I was 1.7 and it was not working. All went fine when I updated the router's firmware.
South Georgia Medical Center
07-12-2016 11:57 PM - edited 07-12-2016 11:58 PM
Well that whole thing solved itself until i can replace all the equipment. we had a direct lightning strike on our tower last night which turned the sectors airfiber switches cables router and even the electrical box with our main switch to ash
Pretty much every switch in the office and server room is fried including the cables
Tomorrow a couple electricians have to come out to the island and replace the fuse box and power lines
Everything is a total loss ...i already ordered everything from scratch so the island is gonna be without phone internet and tv for a couple days
I'm glad we had all that stuff insured
When i got to the island about 30 minutes after the strike the electrical box was still smoking haha i opened the box up and saw melted plastic from the toughswitch battery backup etc etc (the mesh cover and bottom of the switch are very sturdy)
The tI's where just black and the rocket m5 was a hunk of melted plastic and the AF5x was actually popped open from the blast