Member
Posts: 181
Registered: ‎12-04-2009
Kudos: 78

credit not applied to account balance??

[ Edited ]

 

Hi

 

We have the following scenario:

 

customer has let's say a $500 unpaid invoice on the account.

 

account balance shown is $500, outstanding same. all ok so far.

 

customer exchanges big product acquired in the past (and already paid for) that cost $200 for small product costing $100. We issue an invoice:

 

Qty

-1     big product    $-200

1      small product $ 100

 

total:                      $ -100

 

After this credit invoice is issued, the customer's account statement is correctly updated to show a balance of $400,

but the account balance and outstanding amounts shown in big on the main customer account page are STILL $500.

Can this be fixed ASAP please?

 

Also when customer tries to pay, the default amount is $500 not $400 as it IMHO should be.

 

 

 

 

Ubiquiti Employee
Posts: 4,155
Registered: ‎12-10-2015
Kudos: 1471
Solutions: 315

Re: credit not applied to account balance??

[ Edited ]

Hi @bmarc
the problem is that the "negative invoice" has actually the $0 amount due (not -$100), so the negative invoices can't be used as a workaournd for your use case. Please upvote this feature request which will the proper solution https://community.ubnt.com/t5/UCRM-Feature-Requests/Credit-Note-for-Invoice-not-paid/idi-p/2403380

 

Meanwhile, you can use "courtesy credit" which will increase the client's credit.

Member
Posts: 181
Registered: ‎12-04-2009
Kudos: 78

Re: credit not applied to account balance??

This is such basic functionality, it's hard to believe it's not implemented yet !
Member
Posts: 181
Registered: ‎12-04-2009
Kudos: 78

Re: credit not applied to account balance??

will your suggested "courtesy credit" solution properly handle the sales tax impact of the partial refund ? if the answer is no, it's not a solution.

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Ubiquiti Employee
Posts: 4,155
Registered: ‎12-10-2015
Kudos: 1471
Solutions: 315

Re: credit not applied to account balance??

Hi,
talking about the current workaround (which is to create: negative invoice + courtesy credit),
the taxes should be handled properly, you can notice that in the negative invoice summary, there are tax items with a negative sign. So the only thing you need to do is to create the courtesy credit, to increase the clients credit.

(another workaround would be to void the previous invoice with $200 and create the new one with $100 but this is probably not what you can/want to do)