Regular Member
Posts: 369
Registered: ‎04-14-2014
Kudos: 70
Solutions: 2

Re: how to configure Admin side ticket email

now, it won't even send responses, or send the automatic reply, when an email comes in. 

Regular Member
Posts: 369
Registered: ‎04-14-2014
Kudos: 70
Solutions: 2

Re: how to configure Admin side ticket email

after further testing, any Gmail email i use to test with as a client will send to the "reply to "(support@imsystems..) just fine, however, the client with the yahoo email, will send to the reply to the first time,  but after will send to the Ivan@ imsystems. ( not the correct email. ..) something with how  UCRM talks to yahoo?

Highlighted
Regular Member
Posts: 369
Registered: ‎04-14-2014
Kudos: 70
Solutions: 2

Re: how to configure Admin side ticket email

any update UBNT?

Ubiquiti Employee
Posts: 4,034
Registered: ‎12-10-2015
Kudos: 1424
Solutions: 312

Re: how to configure Admin side ticket email

> but after will send to the Ivan@ imsystems.
What exactly do you mean by "after"?

Don't forget, that as an administrator, you always need to add ticket comments through UCRM (not by replying to emails in your email client). And when you follow this, the proper email notification is sent to the client and it includes the "reply-to" header always. - If you think, the header is not there, please send us the email raw source of that email notification.
Regular Member
Posts: 369
Registered: ‎04-14-2014
Kudos: 70
Solutions: 2

Re: how to configure Admin side ticket email

i have always as an admin replied through UCRM. and what i mean is that the Client Yahoo email will reply to the UCRM ticket via, Yahoo mail, the first reply, will rend to the correct (reply to) address, however, the yahoo client will send the 2nd, 3rd, and so on replies to the sender, not reply to. 


do you have a yahoo email, maybe we can test this? 



Ubiquiti Employee
Posts: 4,034
Registered: ‎12-10-2015
Kudos: 1424
Solutions: 312

Re: how to configure Admin side ticket email

ok, we will try this.
Regular Member
Posts: 369
Registered: ‎04-14-2014
Kudos: 70
Solutions: 2

Re: how to configure Admin side ticket email

Great, please send an email to support@imsystemsonline.com

 

Regular Member
Posts: 369
Registered: ‎04-14-2014
Kudos: 70
Solutions: 2

Re: how to configure Admin side ticket email

any update? This has been in progress since November of last year. 

Ubiquiti Employee
Posts: 4,034
Registered: ‎12-10-2015
Kudos: 1424
Solutions: 312

Re: how to configure Admin side ticket email

@mcdivan96 we have a small fix ready which could be related to your issue, it will be released soon in v2.15.1
but as we still couldn't reproduce the error, please try it with this new version (when released) and let us know.