2 weeks ago
Hello, I have just created my "support email" ( support@im...), and i can receive tickets when customers send emails to it.
My problems is that right now the notifications emails " dear customers ticket 123 has been created" is coming from (ivan@ im).... and i want it to send from Support@ im..., so they can reply, and it goes to the ticket.
I have changed the sender and support address in Settings, am I missing something?
a week ago
2 emails using Gsuite , but Ivan@ is the only one on UCRM,
my problem is when customers send a ticket in ( to Support@), I get a ticket, but any reply within UCRM is sent back to the customer with the Ivan@ email (not the Support@). so if they reply to that email, it sents to my personal (ivan@) and not the system (support@). If that makes sence.
a week ago
so my solution was to simply change the Account setting to that support email. but idk if that was the correct change to make.
another thing i found this morning was that on my website, i redirected my "contact me" forum on my website to send to my UCRM Support email so it makes a ticket and my techs can see it and reach out.
the ticket cam in with a subject line and title, but a "N/A" on the message field of the ticket. ( snapshot included)
looking at my support Gmail, the email went through just fine, but did not copy over to UCRM correctly.