07-07-2016 07:02 PM - edited 07-07-2016 07:09 PM
When trying to delete a service in a customer account i get this
I'm trying to delete the extra service
The one with the red dot is it
500 Internal Server Error An error happened. 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
It seems that the service is still shown on overview but is actually gone hence it cannot be deleted and shows me a 500 error
I just tried to delete the other one and it went without a hitch
any idea ??? seems that service did not completely get deleted
07-08-2016 06:00 AM
I wasn't able to replicate this yet. Is the 119-119 device active and showing on the Network > Devices page? Is it possible to remove that device? For me removing a device there removed it form the services for the client.
07-08-2016 06:33 AM
I think what happened is i removed the equipment first from another page then tried to delete the leftover service entry after the fact that i removed it which led to the 500
i will try to replicate it today when i get back and will document how to replicate it
07-08-2016 06:39 AM
That's what I thought at first too. So I created a test device and interface, added a service to a client using that device and interface, made sure the service was active for the client, then deleted the device from Network > Devices and it automatically removed it from the services listed for the client. Let me know if you see different.
07-08-2016 06:42 AM
I give it a go later on when i get back i'm halfway up a tower replacing a dead Rocket m5 TI one of the older versions it held up for almost 1.5 years before it completely gave up the ghost
The Gps was dead a couple weeks after we put it in service but it still kept going on ....now lil barnie has died
So putting in another TI with a dead GPS until my new AC equipment shows up
07-09-2016 01:03 AM
I'm getting the same error when trying to add a service to a client.
500 Internal Server Error
An error happened.