Emerging Member
Posts: 60
Registered: ‎05-31-2016
Kudos: 3
Solutions: 1

internal server error

[ Edited ]

Hello,

 

got this problem, when trying to assign a ticket to a costumer.

 

Screenshot: 

 

 

 

2.14.8 // working for some tickets, for some not. dont know why. can someone help ? 

error.JPG
Ubiquiti Employee
Posts: 3,923
Registered: ‎12-10-2015
Kudos: 1380
Solutions: 299

Re: internal server error

[ Edited ]

This issue is already fixed and will be released in the v2.15.0 stable this week. Thanks for reporting anyway.

Emerging Member
Posts: 60
Registered: ‎05-31-2016
Kudos: 3
Solutions: 1

Re: internal server error

 is just for tickets from unknown mails (with the imap sync).

 

known adresses and tickets with known costomers can be changend. 

 

If you want you can have requireded data or TW access. its running on a hosted linux mashine and we had no problems before.

Ubiquiti Employee
Posts: 3,923
Registered: ‎12-10-2015
Kudos: 1380
Solutions: 299

Re: internal server error

Thanks for info, the fix will be released soon, probably on Thursday.