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Emerging Member
Posts: 88
Registered: ‎03-27-2015
Kudos: 9
Solutions: 1

Detected Unsupported ONU(s)

[ Edited ]

Hello,

 

We are still experiencing issues with dropped ONT's. Its difficult to troubleshoot as the issue occurs intermittently. We have updated to the latest 3.0 firmware. You can see in the screen capture we receive a message from the OLT 'Detected Unsupported ONU'). It happens at the exact time there is a disconnect.

 

Not sure what else we can provide to troubleshoot further.

 

Capture.JPG

Emerging Member
Posts: 88
Registered: ‎03-27-2015
Kudos: 9
Solutions: 1

Re: Detected Unsupported ONU(s)

[ Edited ]

Screenshot of logs from faulty ONT/ONU

 

Capture.JPG

Emerging Member
Posts: 88
Registered: ‎03-27-2015
Kudos: 9
Solutions: 1

Re: Detected Unsupported ONU(s)

Hello, any updates to this?
Ubiquiti Employee
Posts: 2,817
Registered: ‎10-05-2015
Kudos: 1072
Solutions: 230

Re: Detected Unsupported ONU(s)

@caesar305 Could you please send me the support file from the OLT? 

Member
Posts: 127
Registered: ‎05-16-2016
Kudos: 37

Re: Detected Unsupported ONU(s)


@caesar305 wrote:

Hello,

 

We are still experiencing issues with dropped ONT's. Its difficult to troubleshoot as the issue occurs intermittently. We have updated to the latest 3.0 firmware. You can see in the screen capture we receive a message from the OLT 'Detected Unsupported ONU'). It happens at the exact time there is a disconnect.

 

Not sure what else we can provide to troubleshoot further.

 

Capture.JPG


I see this a lot in our logs too. Seems odd that the only ONUs on the network are UBNT, but it detects "unsupported" ones.

Ubiquiti Employee
Posts: 2,817
Registered: ‎10-05-2015
Kudos: 1072
Solutions: 230

Re: Detected Unsupported ONU(s)

@caesar305 We have replicated this and are working on finding the cause and fixing it. I will update here with more news soon.

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