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New Member
Posts: 38
Registered: ‎12-10-2016
Kudos: 1
Solutions: 1

UMobile App - Cannot log onto Discovered devices if IP is set statically

[ Edited ]

So UMobile 1.3.0 with default config settings on AirGateway Installer 1.1.9 if WAN is set to DHCP and NAT is on with fall back address as default 192.168.1.1. and you try and connect to a PowerBeam M5-400 factory defaulted you can connect fine, now if you set the PowerBeam up as Static IP in bridge mode (Network cfg) to say 10.20.30.40 you can no longer connect to it even though it is in discovery. Now if you change the wan of the installer to the same subnet as the unit in discovery mode it logs in fine. So is NAT broken on the installer SW or is it a UMobile issue.

 

Tim

Ubiquiti Employee
Posts: 118
Registered: ‎10-07-2015
Kudos: 99
Solutions: 11

Re: UMobile App - Cannot log onto Discovered devices if IP is set statically

I think this is correct behavior. If WAN port on AGW Installer is on a different subnet than the Powerbeam, it can't connect to it. This scenario works only on new U-Installer which is able to add unknown subnets to U-Installer WAN port based on device discovery results.

New Member
Posts: 38
Registered: ‎12-10-2016
Kudos: 1
Solutions: 1

Re: UMobile App - Cannot log onto Discovered devices if IP is set statically

How new is new U installer. Mine are fairly new like 4/2016
Ubiquiti Employee
Posts: 118
Registered: ‎10-07-2015
Kudos: 99
Solutions: 11

Re: UMobile App - Cannot log onto Discovered devices if IP is set statically

U-Installer is a new product, it's now available only for beta testers - basically it's a successor of AGW Installer - it has own internal battery, USB 3 for charging, can feed more power to connected devices and has improved firmware so that you don't have to worry about IP address changes.

New Member
Posts: 38
Registered: ‎12-10-2016
Kudos: 1
Solutions: 1

Re: UMobile App - Cannot log onto Discovered devices if IP is set statically

Bummer. I just bought these 2 this past winter
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