Reply
Highlighted
Established Member
Posts: 840
Registered: ‎06-22-2013
Kudos: 393
Solutions: 11

UNMS 0.12.1 - Network in Danger when device are online

 

The update to 0.12.1 went smooth.

The only "bug" is that it took about 5 minutes before the dashboard stop telling me Network in danger even if all device was connected.

 

Regards,

iLevac

Ubiquiti Employee
Posts: 1,873
Registered: ‎09-08-2017
Kudos: 763
Solutions: 136

Re: UNMS 0.12.1 - Network in Danger when device are online

@iLevac  Hello Jonathan. Thank you for the report. Can you please give me info about the number of devices you have connected to UNMS? Also, it would be very interesting to have at least rough estimates of how many devices you have per category (airMAX, EdgeRouter, GPON etc...). I will ask our testers to try and simulate this in order to fix the situation.

UBNT_Alternate_Logo.png
UNMS Support - If you want to report an issue please use this guide.

Check out our ever-evolving Help Center for answers to many common questions!

Established Member
Posts: 840
Registered: ‎06-22-2013
Kudos: 393
Solutions: 11

Re: UNMS 0.12.1 - Network in Danger when device are online

Really a small amount of device :

 

unms.PNG

2x edgeswitch

1x er-4

2x nanobeam

1x aircube AC

 

offline : aircube AC (due to the impossibility to manage via unms when management vlan is used)

 

Regards,

iLevac

Member
Posts: 137
Registered: ‎03-24-2017
Kudos: 67
Solutions: 1

Re: UNMS 0.12.1 - Network in Danger when device are online

@UBNT-Radek Im having the same problem. I have around 52 devices. Mainly AirMax, a few EdgeMax and some AirCubes. 

 

All units that say they are disconnected are actually connected and working. Just not according to UNMS. Its not isolated to specific sites, as some units at one site are connected and some are showing as not connected. 

 

I do notice that when i go into Discovery Manager, the units are showing as 'Missing Credentials', although they have been previously working. 

 

A server restart fixes it for an hour or so then back to above. 

Ubiquiti Employee
Posts: 1,873
Registered: ‎09-08-2017
Kudos: 763
Solutions: 136

Re: UNMS 0.12.1 - Network in Danger when device are online

[ Edited ]

@wireless6262  Hello Cameron. If you send me your UNMS logs and a device support info from at leas two of the devices that are showing outage on the dashboard even though they are actually all right, I will try to find out what is going on there. 

UBNT_Alternate_Logo.png
UNMS Support - If you want to report an issue please use this guide.

Check out our ever-evolving Help Center for answers to many common questions!

Ubiquiti Employee
Posts: 1,873
Registered: ‎09-08-2017
Kudos: 763
Solutions: 136

Re: UNMS 0.12.1 - Network in Danger when device are online

@iLevac Hello Jonathan, thank you for info. Please send me both UNMS logs and a device support info from the disconnected airCube. We will have a look at why is it refusing to cooperate. Please, send those files to my email radek.skrivan(at)ubnt.com and include URL of this thread in the message.

UBNT_Alternate_Logo.png
UNMS Support - If you want to report an issue please use this guide.

Check out our ever-evolving Help Center for answers to many common questions!

Member
Posts: 137
Registered: ‎03-24-2017
Kudos: 67
Solutions: 1

Re: UNMS 0.12.1 - Network in Danger when device are online

@UBNT-Radek So my UNMS has been running great since we last spoke. But since this morning it has been having the above issue again. It is showing devices as disconnected but they are still reachable on the network. 

Ubiquiti Employee
Posts: 1,873
Registered: ‎09-08-2017
Kudos: 763
Solutions: 136

Re: UNMS 0.12.1 - Network in Danger when device are online

@wireless6262  Hello Cameron. Please try to restart your UNMS first, then check your device update frequency and set it to a minimum if it is not already. Disconnections are often caused by an overload of the UNMS server, and this may help. You can also send me your UNMS logs and I will try to find some clues about the possible cause of the situation. Please, send those files to my email radek.skrivan(at)ubnt.com and include URL of this thread in the message. The last possibility is to wait a bit for 0.13.0 release, which will bring massive performance upgrade by introducing multithread support. 

UBNT_Alternate_Logo.png
UNMS Support - If you want to report an issue please use this guide.

Check out our ever-evolving Help Center for answers to many common questions!

Member
Posts: 137
Registered: ‎03-24-2017
Kudos: 67
Solutions: 1

Re: UNMS 0.12.1 - Network in Danger when device are online

@UBNT-Radek I have emailed over the requested. My UNMS has been very unstable over the past few days, every 5/10 minutes UNMS says almost all of my devices are disconnected (but they are not as I can log in to them). The only thing that has changed recently is the fact that i have reached over 100 devices in UNMS. 

 

So today i though i would try turning off CloudFlare HTTPS & DNS Proxy (CDN) feature. Now, this is done around 36 devices on my network are saying disconnected in UNMS (but they are accessible). UNMS is still accessible from off my network/public domain. I have refreshed the SSL. Not sure why turning CloudFlare off would make much difference?

 

This is a really annoying problem, as UNMS keeps telling me that the network is in danger, but it's not. Basically until this is fixed I cant trust UNMS. 

Ubiquiti Employee
Posts: 1,873
Registered: ‎09-08-2017
Kudos: 763
Solutions: 136

Re: UNMS 0.12.1 - Network in Danger when device are online

[ Edited ]

@wireless6262  Hello Cameron. Just a side note, I am seeing a lot of datalink errors in your logs, so it is possible that your data links are not syncing correctly. 

UBNT_Alternate_Logo.png
UNMS Support - If you want to report an issue please use this guide.

Check out our ever-evolving Help Center for answers to many common questions!

Member
Posts: 137
Registered: ‎03-24-2017
Kudos: 67
Solutions: 1

Re: UNMS 0.12.1 - Network in Danger when device are online

@UBNT-Radek Hm.. What would cause this?

Ubiquiti Employee
Posts: 1,873
Registered: ‎09-08-2017
Kudos: 763
Solutions: 136

Re: UNMS 0.12.1 - Network in Danger when device are online

@wireless6262 Well there is a bug in our code. It will be fixed in 0.13.0 though. 

UBNT_Alternate_Logo.png
UNMS Support - If you want to report an issue please use this guide.

Check out our ever-evolving Help Center for answers to many common questions!

Reply