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Unifi LED AC issues connecting to AP-nanoHD

Hi @AmazedMender16 ,

 

I bought a panel and a dimmer to put them in my dining room but I am dealing with the IOS application but I can not connect them.

 

The version of the IOS app is 1.9.25 (007).

 

 

 

Best Regards,



Troadio

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Re: Unifi LED AC issues connecting to AP-nanoHD

Hello @Trocky,

 

Turn the Multicast and Broadcast Filtering off.

 

 

Regards,

Glenn R.

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Re: Unifi LED AC issues connecting to AP-nanoHD

Hello @Trocky,

 

Do you hve BT and Discovery turned on? ( top left in the app )

Do you see the devices under the +? ( top right )

 

 

Regards,

Glenn R.

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Re: Unifi LED AC issues connecting to AP-nanoHD

hi,

 

I see this

2019-04-13 at 10.27.17 AM.jpeg

Best Regards,



Troadio
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Re: Unifi LED AC issues connecting to AP-nanoHD

Hello @Trocky,

 

Click on + to add the to your wireless network, than you can adopt them in the ULED Controller.

 

 

Regards,

Glenn R.

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Re: Unifi LED AC issues connecting to AP-nanoHD

Hi @AmazedMender16 

 

I already did it as you can see in the picture below

2019-04-13 at 10.37.23 AM.jpeg

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Troadio
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Re: Unifi LED AC issues connecting to AP-nanoHD

Hello @Trocky,

 

Allright, open the ULED controller and adopt them. 

Make sure the controller is on the same L2 network.

 


Regards,

Glenn R.

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Re: Unifi LED AC issues connecting to AP-nanoHD

Hi @AmazedMender16 ,

 

in the controller I do not see them

 

2019-04-13 at 10.57.23 AM.jpeg

Best Regards,



Troadio
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Re: Unifi LED AC issues connecting to AP-nanoHD

Hello @Trocky,


Are the devices on the same L2 network?

Do you have a VLAN on the SSID?

 


Regards,
Glenn R.

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Re: Unifi LED AC issues connecting to AP-nanoHD

Hi @AmazedMender16 

 

But if I connect the panel directly to the switch I can adopt it

 

2019-04-13 at 11.04.15 AM.jpeg

Best Regards,



Troadio
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Re: Unifi LED AC issues connecting to AP-nanoHD

Hello @Trocky,

 

Do you have a VLAN on the SSID?

 

 

Regards,

Glenn R.

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Re: Unifi LED AC issues connecting to AP-nanoHD

Hi @AmazedMender16 

 

No, I do not have

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Troadio
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Re: Unifi LED AC issues connecting to AP-nanoHD

Hi @AmazedMender16 ,

 

Sorry, I have the GUEST network in a VLAN


@Trocky  escribió:

Hi @AmazedMender16 

 

No, I do not have


 

Best Regards,



Troadio
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Re: Unifi LED AC issues connecting to AP-nanoHD

[ Edited ]

Hello @Trocky,

 

Do you have Broadcast and Multicast filtering turned on?

Your ULED and UDIM are not connected to the guest network right?

 

 

Regards,
Glenn R.

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Re: Unifi LED AC issues connecting to AP-nanoHD

Hi @AmazedMender16 

 

I think so

 

2019-04-13 at 11.27.33 AM.jpeg

Best Regards,



Troadio
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Re: Unifi LED AC issues connecting to AP-nanoHD

Hello @Trocky,

 

Turn it off and try again.

 

 

Regards,

Glenn R.

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Re: Unifi LED AC issues connecting to AP-nanoHD

they are not in the GUEST network
Best Regards,



Troadio
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Re: Unifi LED AC issues connecting to AP-nanoHD

Hello @Trocky,

 

Turn the Multicast and Broadcast Filtering off.

 

 

Regards,

Glenn R.

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Re: Unifi LED AC issues connecting to AP-nanoHD

Hi @AmazedMender16 ,

 

We did it!!! A million thanks. It was the Multicast and Broadcast Filtering.

 

I owe you a beer.

Best Regards,



Troadio
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Re: Unifi LED AC issues connecting to AP-nanoHD

Hello @Trocky,

 

You’re welcome, glad I was able to help!

 

 

Regards,

Glenn R.

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Re: Unifi LED AC issues connecting to AP-nanoHD

Thanks @AmazedMender16